Patient Service Representative - Neurosurgery
Company: SCL Health
Posted on: November 8, 2019
You bring your body, mind, heart and spirit to your work as a
Patient Service Representative.
You know how to move fast. You know how to stay organized. You know
how to have fun.
Youre great at what you do, but you want to be part of something
even greater. Because you believe that while individuals can be
strong, the right team is invincible.
SCL Health Medical Group is part of SCL Health, a faith-based,
nonprofit healthcare organization that focuses on person-centered
care. With locations throughout Colorado, Montana and Wyoming, we
offer a wide variety of primary and specialty care services.
Benefits are one of the ways we encourage health for you and your
family. Our generous package includes medical, dental and vision
coverage. But health is more than a well-working body: it
encompasses body, mind and social well-being. To that end, weve
launched a Healthy Living program to address your holistic health.
Healthy Living includes financial incentives, digital tools,
tobacco cessation, classes, counseling and paid time off. We also
offer financial wellness tools and retirement planning.
Together well align mission and careers, values and workplace. Well
encourage joy and take pride in our integrity.
Well laugh at each others jokes (even the bad ones). Well hello and
high five. Well celebrate milestones and acknowledge the value of
spirituality in healing.
Were proud of what we know, which includes how much there is to
As a PSR you need to know how to:
* Greet patients. Answer phones, take messages, return calls and
provide needed information, while documenting all phone calls
accurately and completely in the electronic medical record
* Schedule patient appointments for visits, procedures, diagnostic
tests, referrals and/or consultations.
* Register patients. Confirm, enter, and/or update all required
demographic data on patient and guarantor on registration system.
Follow procedures when identifying patients.
* Obtain copies of insurance card(s), forms of ID, and signature(s)
on all required forms. Verify information on appropriate accounts
to determine insurance coordination of benefits,
pre-certification/prior-authorization. Complete the Medicare
Secondary Payer (MSP) questionnaire when applicable. Verify
insurance to determine coordination of benefits and obtain
authorization and/or referrals as required. Screen for non-covered
services and waiver of liability (ABN) through automated screening
at time of service.
* Inform self-pay patients of liability due and prepayment
requirements. Prepare estimate of procedures, calculate advance
payment requirements on previous or bad debt and current balances.
Refer potentially eligible patients to financial counseling and/or
contract eligibility vendor(s). Refer complex or non-compliant
patient financial issues to Clinic Manager or Revenue Service
* Collect patient payments and provide accurate receipt. Post
payments in system. Reconcile receipts with cash collected and
complete required balancing forms. Document patient account notes
for all interactions/transactions.
* Maintain department and/or individual work queues and reports as
* Prepare medical records for patient appointments by compiling
information from various sources to include authorizations and
non-Epic documentation. Accurately scan medical records as required
for Medical Group or specialty office.
We hire people, not resumes. But we also expect excellence, which
is why we require:
* High School Diploma or equivalent, required
* At least one (1) year of customer service experience,
* At least one (1) year of experience in a medical or related
* Knowledge of medical terminology, preferred
YOUR NEXT MOVE.
Now that you know more about being a PSR on our team we hope youll
join us. At SCL Health youll reaffirm every day how much you love
this work, and why you were called to it in the first place.
Our facilities do not discriminate against any person on the basis
of race, color, national origin, disability, or age in admission or
access to, or treatment or employment in, its programs, services or
activities, or on the basis of sex (gender) in health programs and
Keywords: SCL Health, Billings , Patient Service Representative - Neurosurgery, Sales , Billings, Montana
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