National Field Support Agent
Company: SPECTRUM
Location: Billings
Posted on: September 30, 2024
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Job Description:
Do you enjoy using the latest technology to solve problems? Are
you able to prioritize, troubleshoot, and problem solve with
confidence? Do you embrace change and the fast-paced movement
involved in supporting today's customers? Then working as a Field
Support Agent in Spectrum Field Operations may be a good fit for
you. -At Spectrum, we keep nearly 32 million customers connected
across our 41-state footprint. In Field Operations, our focus on
optimizing network performance and reliability helps deliver the
exceptional services and experiences Spectrum is known for. -BE
PART OF THE CONNECTION -As a National Field Support Agent, you'll
support Spectrum Field Technicians, helping them troubleshoot
service problems at customer locations. You'll use your technical
and interpersonal skills, along with a range of computer programs
and tools to help resolve internet, video, and telephone issues for
customers. You'll be at the hub of our dynamic workload management
infrastructure acting as traffic controllers for our Field
Technicians, enabling efficient and timely service. -You'll also
use your interpersonal and customer service skills to interface
directly with customers to resolve their issues.
WHAT OUR NATIONAL FIELD SUPPORT AGENTS ENJOY MOST -
WHAT YOU'LL BRING TO SPECTRUM -Required Qualifications - - - - -
Education: High School Diploma or equivalent - - - - - Technical
skills: MS Office and computer literate - - - - - Abilities:
Problem-solving, critical thinking, communication, adaptability,
and willingness to learn - - - - - Schedule: Ability to work a
variety of schedules in-office including mornings, nights,
weekends, overnights, and holidays -Preferred Qualifications - - -
- - Experience: 2 or more years of telecommunications; call center;
or high-speed data, video, or voice experience; workload or
dispatch experience, customer service - - - - - Education: College
coursework or equivalent experience in technology -SPECTRUM
CONNECTS YOU TO MORE
TDP121 2024-41188 2024
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive package that rewards
employees for their contributions to our success, supports all
aspects of their well-being, and delivers real value at every stage
of life.
A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
local ordinances.
Get to Know Us Charter Communications is known in the United States
by our Spectrum brands, including: Spectrum Internet -, TV, Mobile
and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum
Reach. When you join us, you're joining a strong community of more
than 100,000 individuals working together to serve nearly 32
million customers in 41 states and keep them connected to what
matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce
that reflects our communities, and providing equal opportunities
for employment and advancement. EOE, including
disability/vets.
Keywords: SPECTRUM, Billings , National Field Support Agent, Sales , Billings, Montana
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