Patient Service Representative
Company: Intermountain Healthcare
Location: Billings
Posted on: May 28, 2023
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Job Description:
Job Description:
This position is responsible for billing, follow-up, and resolving
issues that delay or prevent payment of the patient's account
within Intermountain's policies and procedures.
Scope
This position is located at Heights Family Medicine
1.Greets patients. Answer phones, takes messages, returns calls and
provides needed information, while documenting all phone calls
accurately and completely in the electronic medical record
(EMR).
2. Schedules patient appointments for visits, procedures,
diagnostic tests, referrals and/or consultations.
3. Registers patients. Confirms, enters, and/or updates all
required demographic data on patient and guarantor on registration
system. Follows procedures when identifying patients.
4. Obtains copies of insurance card(s), forms of ID, and
signature(s) on all required forms. Verify information on
appropriate accounts to determine insurance coordination of
benefits, pre-certification/prior-authorization. Complete the
Medicare Secondary Payer (MSP) questionnaire when applicable.
Verifies insurance to determine coordination of benefits and
obtains authorization and/or referrals as required. Screens for
non-covered services and waiver of liability (ABN) through
automated screening at time of service.
5. Informs self-pay patients of liability due and prepayment
requirements. Prepare estimate of procedures, calculates advance
payment requirements on previous or bad debt and current balances.
Refer potentially eligible patients to financial counseling and/or
contract eligibility vendor(s). Refer complex or non-compliant
patient financial issues to Clinic Manager or Revenue Service
Center.
6. Collects patient payments and provides accurate receipt. Posts
payments in system. Reconciles receipts with cash collected and
complete required balancing forms. Documents patient account notes
for all interactions/transactions.
7. Maintains department and/or individual work queues and reports
as required.
8. Prepares medical records for patient appointments by compiling
information from various sources to include authorizations and
non-Epic documentation. Accurately scans medical records as
required for Medical Group or specialty office.
9. Promotes mission, vision, and values of SCL Health, and abides
by service behavior standards.
10. Performs other duties as assigned.
Minimum Qualifications
Required
High School diploma or equivalent is required
Preferred
One (1) year customer service experience is preferred One (1) year
experience in related/medical field is preferred Understanding of
Medical Terminology is preferred
To perform this job successfully, an individual must be able to
perform each essential dutysatisfactorily. The requirements list
must be representative of the knowledge, skills, minimum education,
training, licensure, experience, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
1. Regular attendance to perform work on site during regularly
scheduled business hours or scheduled shifts is required
2. Excellent customer service skills, in person and via
telephone.
3. Ability to work in a fast-paced environment.
4. Ability to multitask.
5. Strong organizational skills and attention to detail.
6. Ability to maintain confidential information.
7. Contributes to a positive work environment that is supportive of
co-workers and patients needs.
8. The employees dependability in reporting for work as scheduled
and on-time.
Physical Requirements:
No Additional Description Available
Location:
Billings Heights Family Medicine
Work City:
Billings
Work State:
Montana
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly
rate dependent upon experience.
$16.00 - $22.57
We care about your well-being - mind, body, and spirit - which is
why we provide our caregivers a generous benefits package that
covers a wide range of programs to foster a sustainable culture of
wellness that encompasses living healthy, happy, secure, connected,
and engaged.
Learn more about our comprehensive benefits packages for our Idaho,
Nevada, and Utah based caregivers, and for our Colorado, Montana,
and Kansas based caregivers our commitment to diversity, equity,
and inclusion.
Keywords: Intermountain Healthcare, Billings , Patient Service Representative, Sales , Billings, Montana
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