ASC - Sales Development Representative

Company: Xtant Medical Holdings Inc
Location: Belgrade
Posted on: January 25, 2023

Job Description:

Location: Onsite - Belgrade, MTStatus: Full Time - Exempt Reports To: Vice President of Sales A. Purpose and Scope of PositionThis position is responsible for generating sales for Xtant Medical and meeting or exceeding set sales quotas within their assigned sales regions. This position will be responsible for prospecting and generating calls to potential customers, as well as close sales deals over the phone and maintain good customer relationships. This person does not supervise other employees and will support the activities of Independent Agents, Regional Vice Presidents, and the Vice President of Sales. This position interacts with employees in the sales force and may interact with other Department Supervisors and employees as required.B. Organizational Relationship This position reports to the Vice President of Sales and is responsible for communicating effectively with Xtant Medical Regional Vice Presidents. This position may provide additional support to sales staff or other departments as requested.C. Duties and ResponsibilitiesSpecific Job Duties/ResponsibilitiesDevelop and maintain an understanding of the requirements of the Food and Drug Administration (FDA); American Association of Tissue Banks (AATB); International Organization of Standardization (ISO) 13485; Medical Device Single Audit Program (MDSAP); and other regulatory jurisdictions, as applicable, to help the company lead the Medical Device and Biologics industries in quality practiceAdhere to Xtant Standard Operating Procedures (SOPs) and safety protocols, FDA Regulations for Human Cells, Tissues, and Cellular and Tissue-Based Products (HCT/Ps) and Devices; operate in compliance with FDA, AATB, ISO, and Occupational Safety and Health Administration (OSHA) StandardsDevelop and maintain an understanding of the Xtant products and general biological and chemical systems utilized within the Department. Know how the activities performed in the Department are controlled by and interact with the Quality System and how they affect the production of medical devices and tissues as applicablePerform all duties according to SOPs and Good Documentation Practices (GDP) and follow appropriate safety precautions and measures Represent the company in a professional manner to the public, customers, and vendors and maintain trusting relationships with physician partners, customers, and fellow employeesDirect contact with ASC personnel to explore product use and interest in direct purchase of products from XtantBecome fully trained on all Xtant products including applications, comparison to competitive products, features, and benefitsProvide the value proposition to the ASC about the benefits of purchasing direct from XtantConduct a minimum of 25 prospecting calls per dayEffectively utilize consultative selling techniques and/or processes to identify needs of the facility and recommend products based on those needsFollow up with product brochures and supporting collateral on products discussedConfirm interest in having an Xtant Medical Regional Vice President contact the account for further discussionWork with Xtant Regional Vice President to pursue qualified leadsBuild a pipeline of potential future business by prospecting via the internet, assigned lists, outbound marketing/lead campaigns, and other sources as identifiedAble to identify and understand customer needs, take appropriate actions to ensure customer needs are met, and pro-actively search for ways to increase customer satisfactionTarget renewal and upgrade opportunities for existing ASC customersWork as part of a team with ability to manage own time, activities and resources, ensuring department standards are met on a consistent basisDocument all sales activitiesForecast upcoming sales goalsEffectively use technology-based customer management tools for lead follow-up and disposition, pipeline management, forecasting, and lost opportunity trackingFinancial ResponsibilitiesSubmit timely expense reports and abide by the Expense Reimbursement PolicyEfficiently process all customer information, contracts, orders and billing informationReview sales and commission reportsAssist in collection of past-due customer balances when requestedMaintain strict confidentiality of all company and customer informationAdminister and report on consignment inventoriesTrainingParticipate in training plans and programs and complete in a timely manner within set deadlinesComplete required training prior to attempting to perform a taskDevelop and maintain a scientific understanding of the Xtant Medical products and their respective usesContinually work to improve selling skillsMaintain required training documentationManagementThis position does not supervise others Document Control and Record ControlAssist in the completion and retention of documentation pertaining to all SOPs as requiredLegibly and accurately complete all documentation associated with assigned duties in accordance with GDP and review the written documentation of others as requiredMaintain information in physical and electronic files as requiredTrain on and demonstrate proficiency in Xtant Medical's document control systemOther duties as assigned Performance of DutiesComplete required training, including initial orientation and environmental health and safety training, prior to performing tasks. Keep training up to datePerform all duties according to established procedures and follow appropriate safety precautions and measuresConduct himself/herself in a professional and courteous manner in all aspects of interaction with fellow employees, surgeons, staff, and end usersMaintain a clean and safe working environment at all timesMust maintain confidentiality of donor and recipient information according to HIPAAD. Job RequirementsEducation/Credentials Experience & TrainingBachelor's Degree in Marketing, Business, Communications, or a related field is preferredOne (1) to two (2) years' previous experience as telemarketer or similar sales/customer service role is requiredMedical experience, or experience selling products into ASCs is preferredTechnical Requirements/SkillsSome knowledge of FDA, ISO, and AATB requirements as applicableDemonstrated capability to communicate effectively both orally and in writingExceptional verbal and written interpersonal, presentation, and communication skillsExcellent telephone etiquette and ability to make a large number of phone calls on a daily basisStrong analytical, negotiation and creative problem-solving skillsAbility to multitask and have strong organizational skills and attention to detailProficient computer skills required such as intermediate knowledge of MS Word, Excel, PowerPoint, Outlook, and other software as necessaryProven track record of successfully meeting sales quotas preferably over the phoneWorking knowledge of relevant computer programs and telephone systemsAbility to create sales proposals3. Managerial ExperienceN/A4. Special Requirements/Physical Capabilities or Abilities, other Additional Desirable QualificationsMust have the ability to learn new technology and convey Xtant Medical's message to customers quicklyMust be able to work independently/unsupervised as well as in a team environmentMust possess sound judgement skillsMust be able to adapt to quickly changing priorities and schedulesMust be self-motivated, methodical, optimistic, and competitiveMust be persistent and results-orientedMust be patient, cool tempered and able to handle rejectionMust deal effectively with a wide variety of personalities and situations requiring tact, judgment, and poiseAbility to maintain good working relationships with all co-workers and the general public and use good judgment in recognizing scope and authority5. Working ConditionsWorking conditions are normal for an office environment. Standard office hours are Monday - Friday; 8:00 am - 5:00 pmWork will require occasional weekend/evening workWork may require long periods of sitting and working at a computer6. Health and SafetyMust adhere to all health and safety requirements specified when entering laboratory and device manufacturing areas and in the handling of company productsThis position will sometimes be required to wear personal protective equipment (PPE), including laboratory coat, scrubs, and gloves, etc. May require OSHA (bloodborne pathogen) training, SDS, and other safety training as applicable Note: This Job Description is not designed to include a detailed listing of the activities, duties or responsibilities that may be required of the employee. This job description does not constitute an employment contract, implied or otherwise, and is subject to change by the employer as the needs of the employer and requirements of the job change. This position does not offer current or future H-1B Visa SponsorshipXtant Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. PI200794823

Keywords: Xtant Medical Holdings Inc, Billings , ASC - Sales Development Representative, Sales , Belgrade, Montana