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Customer Service Representative

Company: Hawthorne Global Aviati
Location: West Yellowstone
Posted on: August 7, 2022

Job Description:

Job DescriptionAre you interested in Corporate Aviation? Do you enjoy working in a fast-paced environment and being part of a great team? As a Customer Service Representative, you will work in a team environment as well as with flight crews and passengers. Hawthorne Global Aviation Services is a world class aviation services company and leader in general aviation services and aircraft management. Providing first class Fixed Based Operator (FBO) services, tailored charter solutions, turnkey aircraft management, and FAA approved aircraft maintenance. Position SummaryDeliver a proactive, personalized service experience to aviation clientele. Provide safe, efficient, and courteous service to our customers, passengers, owners, and guests, while offering a professional level of service which exceeds expectations. Primary Responsibilities Provide a full range of concierge service to our clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, verifying catering requirements, fueling, and aircraft servicing requestsFBO billings, daily fuel reconciliation, cash box management and reconciliation, POS machine management, marketing assistance Coordinate aircraft services such as fuel transactions Using good communication skills to work closely with line service personnel and pilots Educate customers on available services, promotions, and programsProcess customer invoicesAnswer customer questions and resolve issues as necessaryOther general FBO clerical duties GeneralPresent yourself as a positive service professional to your co-workers and customers at all times Interact with others in a professional and respectful mannerFollow up with other company departments and employeesRecommend process and communication improvementsRegular and prompt attendanceWork with accuracy, clarity, and an eye for detailQualificationsHigh School diploma/GED; some college preferredBasic reading, writing and arithmetic skills requiredPrevious experience working in an FBO or customer service field preferred but not required Previous experience working in an airport environment preferred Possess a valid state drivers licensePossess excellent telephone and customer service skills with the ability to manage multi-line phone system Average computer skills with proficiency in MS Office products, with the ability to learn new software as requiredProfessional verbal/written communication skills required Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United StatesExcellent listening and problem solving skillsAbility to work as part of a team or independentlyAbility to effectively communicate and present informationAbility to act under pressure and be flexible/adaptable to change on a constant basisAn Equal Opportunity Employer M/F/Disability/Vet

Keywords: Hawthorne Global Aviati, Billings , Customer Service Representative, Sales , West Yellowstone, Montana

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