Customer Service Representative
Company: Hawthorne Global Aviati
Location: West Yellowstone
Posted on: August 7, 2022
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Job Description:
Job DescriptionAre you interested in Corporate Aviation? Do you
enjoy working in a fast-paced environment and being part of a great
team? As a Customer Service Representative, you will work in a team
environment as well as with flight crews and passengers. Hawthorne
Global Aviation Services is a world class aviation services company
and leader in general aviation services and aircraft management.
Providing first class Fixed Based Operator (FBO) services, tailored
charter solutions, turnkey aircraft management, and FAA approved
aircraft maintenance. Position SummaryDeliver a proactive,
personalized service experience to aviation clientele. Provide
safe, efficient, and courteous service to our customers,
passengers, owners, and guests, while offering a professional level
of service which exceeds expectations. Primary Responsibilities
Provide a full range of concierge service to our clients, including
but not limited to, arranging hotel reservations, rental car
requests and reservations, verifying catering requirements,
fueling, and aircraft servicing requestsFBO billings, daily fuel
reconciliation, cash box management and reconciliation, POS machine
management, marketing assistance Coordinate aircraft services such
as fuel transactions Using good communication skills to work
closely with line service personnel and pilots Educate customers on
available services, promotions, and programsProcess customer
invoicesAnswer customer questions and resolve issues as
necessaryOther general FBO clerical duties GeneralPresent yourself
as a positive service professional to your co-workers and customers
at all times Interact with others in a professional and respectful
mannerFollow up with other company departments and
employeesRecommend process and communication improvementsRegular
and prompt attendanceWork with accuracy, clarity, and an eye for
detailQualificationsHigh School diploma/GED; some college
preferredBasic reading, writing and arithmetic skills
requiredPrevious experience working in an FBO or customer service
field preferred but not required Previous experience working in an
airport environment preferred Possess a valid state drivers
licensePossess excellent telephone and customer service skills with
the ability to manage multi-line phone system Average computer
skills with proficiency in MS Office products, with the ability to
learn new software as requiredProfessional verbal/written
communication skills required Must pass all conducted drug/alcohol
screens, background and security checks and prove eligibility for
employment in the United StatesExcellent listening and problem
solving skillsAbility to work as part of a team or
independentlyAbility to effectively communicate and present
informationAbility to act under pressure and be flexible/adaptable
to change on a constant basisAn Equal Opportunity Employer
M/F/Disability/Vet
Keywords: Hawthorne Global Aviati, Billings , Customer Service Representative, Sales , West Yellowstone, Montana
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