Call Center Sales Agent ($18 PH)
Company: SPECTRUM
Location: Billings
Posted on: June 22, 2022
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Job Description:
Our agents earn an hourly base pay of $18.00 along with
lucrative commission and incentives for a target hourly earnings of
$25.00/hour or $52,018 annually. Top performers can earn $70,800,
plus incentives. You may also qualify for free internet, TV and
phone services (restrictions do apply).
JOB SUMMARY
Maximize opportunities to retain existing customers from
disconnecting while retaining and upselling core products i.e.
video, data and phone. Execute retention strategy that strikes
balance between saving customers and retaining revenue. MAJOR
DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience. Establish and maintain a high
level of customer satisfaction, professionalism, and courtesy in
all retention transactions. Consistently meet or exceed weekly and
monthly retention activity goals by utilizing sound telephone based
customer save techniques. Respond to inbound retention calls
promptly and efficiently as outlined by the required call handling
metrics to include productive time, schedule adherence, handle
time, after call work, etc. Answer questions pertaining to billing
inquiries, pricing and packaging of products and service, and
service complaints. Ability to learn and master order processing
within the billing system regarding all aspects of retained
accounts, new sales order entry, account lookup, and other tools
and functions as they relate to the retention function. Have a full
understanding of and consistently demonstrate proficiency at
explaining all products and services to existing customers in an
effort to re-sell and retain. Acquire and demonstrate thorough
knowledge of competitors' pricing, packaging, and products in an
effort to discuss side by side comparisons of Charter's and
competitors' products and services. Perform other duties as
requested by supervisor. REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and
services to include video (TV), data (internet) and voice
(telephone)
Ability to work variable hours; may include weekends, holidays, and
split days off Required Education
High school diploma or equivalent Required Related Work Experience
and Number of Years
Call center experience in the areas of customer service and/or
phone sales, or equivalent experience - 2+ WORKING CONDITIONS
Office environment PHYSICAL AND MENTAL REQUIREMENTS
Mental Requirements
Ability to communicate effectively with employees, customers,
suppliers, in person, on the phone, and by written communications
in a clear, straight-forward, and professional manner
Ability to apply appropriate retention and sales techniques and
demonstrate sustained achievement of stated retention goals
Effective computer and consumer electronics skills
Ability to use personal computer and appropriate software
applications to include billing system and other role-related
tools
Proven verbal and written communication skills
Ability to effectively handle irate customers while attempting to
resolve stated issues
Ability to prioritize and organize effectively.
CRT110 314462 314462BR
Keywords: SPECTRUM, Billings , Call Center Sales Agent ($18 PH), Sales , Billings, Montana
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