Front Desk Agent - Apex - Year Round

Company: Vail Resorts
Location: Park City
Posted on: November 19, 2021

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Apex is a new, high-end luxury residential property in Canyons Resort. The Apex Guest Services Agent is responsible for ensuring the Apex owners and guests receive world-class customer services providing an Experience of a Lifetime. They work to maintain or exceed the world-class standards expected for the Apex Residences. The Agent builds long-term, mutually respectful relationships with all Apex owners and guests. The Agent is responsible for all front desk, concierge, and bell functions.

Responsibilities:

• Provides world-class service to our owners, guests, and internal customers.
• Adheres to and models Vail Resorts Core Values and finds ways to build relationships with owners and guests using the 4 Emotions for Hospitality.
• Does everything required to ensure we provide our guests and owners with an Experience of a Lifetime including check-In and out, concierge services, bell services, including:
  • Accurate check-in/checkout processes.
  • Solves folio and billing discrepancies.
  • Follows cash handling procedures.
  • Contacts owner/guest pre-arrival to ensure all needs are met.
  • Guides guest to residence and assists with baggage as necessary.
  • Follows all safety policies and procedures.
  • Acts professionally in public at all times.
  • Takes ownership of a guest's question/problem. Ensures the matter is resolved and that the guest or owner is satisfied with the solution.
  • Works to provide an impeccable and professional looking property.
  • Anticipates guests' needs, responds promptly and acknowledges all guests.
  • Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, details of cultural events, and recreational activities available.
  • Relays guest maintenance and housekeeping requests through the appropriate systems and follows up with guest.
  • Is knowledgeable regarding all aspects of guest reservations.
  • Is knowledgeable about all areas of Canyons.
  • Performs other tasks as assigned.
    
    Qualifications:
    
    
    • High School Education with a minimum of one year in a similar position preferred.
    • Minimum one-year experience in luxury hotel/hospitality environment preferred. Basic typing skills with computer data entry experience preferred.
    • Not required.
    • Microsoft Office
    • Read, speak, write, and communicate effectively in English.
    • Ability to learn a variety of information about the Company's lodging and recreational facilities, packages and services, as well as general information about the area.
    • Excellent oral and written communication skills.
      
      Becoming part of the Park City team means you're joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America's largest mountain resort, Park City has a pulse that's as charming as it is rewarding. Join our team and come experience all that Park City has to offer.
      
      Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Keywords: Vail Resorts, Billings , Front Desk Agent - Apex - Year Round, Sales , Park City, Montana