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Customer Care Agent - Call Center Representative

Company: ROI Call Center Solutions
Location: Billings
Posted on: August 26, 2020

Job Description:

General Application - Will be considered for all positions available.Customer Care Agent Job Description:What are the benefits?* Health, dental and vision* Employee advancement* weekly drawing (gift cards, electronics etc)* Free food, weekly* Casual environment* DailyPay Partner - get paid daily!What Will I Be Doing?* Answering phones, emails and live chat from customers* Professionally responding to customer inquiries* Identifying, escalating priority issues and reporting to high-level management.* Following up on complicated customer interactions where required.* Recording details of customer interactions (proficiently and accurately)* Develop rapport with customers, with an upbeat and positive attitude* Offer solutions- not excusesWhat qualities do I have?* Excellent customer service attitude.* Ability to engage and tailor interactions with each customer, making their experience exceptional .* Friendly, confident and a self-starter* Strong verbal and written communicator* Positive and quick troubleshooterWhat qualifications do I need?* 1 year of customer service related experience (preferred)* 1 year of call center (preferred)* Basic knowledge of computers e.g navigation, 30+ words per minute, copy/paste, open tabs (required)* Excellent grammar, punctuation and spelling (required)ROI is searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customers first point of contact and representing our brand values through phone calls, emails and live chat interactions.

Keywords: ROI Call Center Solutions, Billings , Customer Care Agent - Call Center Representative, Sales , Billings, Montana

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