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Customer Service Rep

Company: Border States
Location: Billings
Posted on: July 14, 2019

Job Description:

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Billings, MTJJOB SUMMARY

Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States' products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.

RESPONSIBILITIES

Essential Functions



  • Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.

  • Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.

  • Provides timely follow-up on customer technical inquiries and requests.

  • Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
  • Actively participates in the marketing and sale of Border States' products and services.

  • Consistently provides responsive, quality service to meet and exceed customer expectations.

  • Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
  • Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
  • Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

    Non-essential Functions



    • Attends sales meetings and training programs, as required.

    • May assist with sales meetings and trade shows, as needed.
    • May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.

      QUALIFICATIONS



      • Minimum of a two-year business/trade degree preferred or the equivalent in work experience.

      • Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.

      • Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.

      • Ability to read, write and speak in English preferred.

      • Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.

        COMPETENCIES



        • Excellent customer service skills include being competent, accurate, responsive and engaged.
        • Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred
        • Ability to effectively plan and organize.





          Our History

          Border States is a leader in the electrical supply distribution industry with over 100 locations in 22 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

          Values

          As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.

          Mission

          Border States provides value to our customers by delivering innovative product and supply chain solutions.

          Service Philosophy

          We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

          Service Standards

          Border States employee-owners are competent, accurate, responsive, and engaged .

          Your career

          Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

          Equal Opportunity For All

          It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

          Drug Free/Smoke Free workplace

          #BSEcareers

Keywords: Border States, Billings , Customer Service Rep, Professions , Billings, Montana

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