Patient Account Analyst/Insurance Billing

Company: Livingston HealthCare
Location: Livingston
Posted on: May 22, 2023

Job Description:

JOB SUMMARY:Responsible for the timely and accurate submission of claims to third party payers and self pay patients. Answer written and verbal inquiries in a timely and professional manner according to hospital procedures. Document appropriately all activities related to the collection of each account. Maintain the highest level of confidentiality in dealing with all hospital information.Schedule:1.0FTE (40 hours)Mon-Fri8a-5pESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:Reviews and checks final bills for accuracy and readiness for billing.Prepares and submits claims to third party payers.Responsible for follow up on delinquent accounts from third party payers.Prepares and submits write offs and adjustments for data entry and refers for supervisor approval.Researches, prepares, and submits refund requests, including source documents, for supervisor approval.Responsible to make detailed notes regarding the status and all transactions on the patient accounts.Responsible for being courteous and polite to patients, their agents, coworkers, and other hospital staff at all times, whether on the telephone or in person.Provide quality customer service, both internally and externally.ADDITIONAL RESPONSIBILITIES:To be cross trained in other areas of the hospital as necessary.Perform other duties as assigned by Manager.OTHER FUNCTIONS, DUTIES AND RESPONSIBILITIES OF ALL EMPLOYEES:Supports and models individual behavior consistent with the Standards of Excellence and the mission, vision and values of Livingston HealthCare.Demonstrates commitment to customer service by:Building effective working relationships and treating others with respectInteracting with customers (Patients, co-workers and visitors) in a warm and friendly way.Taking immediate action to meet customers' needs or requests.Attentive to each customer concern.Demonstrates and encourages an ethic of open and effective communication and teamwork throughout the organizationAdheres to Livingston HealthCare's Code of Conduct and Livingston HealthCare and departmental compliance policies.The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.QUALIFICATIONS (Required):To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and or ability required.High School Diploma or GED.Two years office or customer service experience.Excellent communication skills, both written and verbal are required.Minimum of two years computer experience which includes Microsoft Word, Excel or similar programs.Prefer two years of healthcare billing experience.ADDITIONAL DESIRABLE QUALIFICATIONS:Must be able to treat hospital, employee, and patient information as confidential.Mature personality, sense of responsibility, and integrity.Level headed and calm in emergencies and under stress.Maintain a positive attitude and flexibility during routine workday.Well groomed, tactful, patient, pleasant and customer focused.

Keywords: Livingston HealthCare, Billings , Patient Account Analyst/Insurance Billing, Professions , Livingston, Montana