Desktop Technician - Advanced Level

Company: Apex Systems
Location: Billings
Posted on: January 27, 2023

Job Description:

Job#: 1324105Job Description:If you are interested in this position please email a copy of your resume to zmoroe@apexsystems.comJob Description: Customer Solutions provides the best in class customer service and IT solutions which enable our business customers to win in the markets they compete. This includes interfacing with local and global IT service partners and CX regional teams (Americas, EAME, AP) to support the effective delivery of technical solutions, process improvements and seamless support required to power our businesses. Experiencing a breadth of opportunities and skills (infrastructure, applications, business analysis and process engineering), working closely with business customers (Upstream, Downstream, Chemical and Corporate) to understand their needs and aimed at delivering increased business value through innovation and advanced technology while sustaining reliability, security and controls, and cost effectiveness.Expert Technologist is focused on customer service and IT solutions, and should develop deep expertise in the delivery of technical solutions, process improvements and seamless support required to power our businesses. This role is continuing to build deep knowledge in a specific area and emerging as SME, influencer and technical mentor.Responsibilities:Interface with local and global IT service partners and CX regional teams (Americas, EAME, AP) to support the effective delivery of technical solutions, process improvements and seamless support required to power our businesses.Provide technical support before, during, and after migration from a Global domain to a Local domain using provided tools and scripts and ensures all user and configuration data has been captured and properly restored.Utilizes their own as well as their team's general knowledge of GPOs, AD, SCCM, and other network and server tools to maintain, analyze, and troubleshoot software, computer hardware, and peripheral issues as needed during the migration.Provide resolution of end user's technical issues post migration via telephone or desk side after migration while following up on all tickets and/or calls to ensure they are resolved to closure within target.Support future migrations by providing feedback and documenting potential improvements to processes and procedures upon discovery.Qualifications:Strong working knowledge of core applications including Active Directory, Windows OS, Microsoft Office, and Imaging SoftwarePrevious Windows 10 upgrade project experience preferredExperience with standard technical support concepts, practices, and proceduresStrong verbal and written communication skillsShould be self-motivated to ensure the teams deadlines are metAble to follow procedures with little to no immediate supervisionAbility to lift equipment up to 35 poundsEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.Employee Type:ContractLocation:Billings, MT, USJob Type:Engineering and TechniciansDate Posted:January 23, 2023

Keywords: Apex Systems, Billings , Desktop Technician - Advanced Level, Professions , Billings, Montana