Desktop Support Analyst
Company: TTEC
Location: Billings
Posted on: May 14, 2022
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Job Description:
At Avtex, a TTEC Digital Company, we're all about the Human
Experience. Elevated. As a Desktop Support Analyst working remotely
you'll be a part of creating and delivering amazing customer
experiences while you also #ExperienceTTEC, an award-winning
employment experience and company culture. -This position is
responsible for the support of IT operations and systems at an IT
consulting firm with more than 4300 users in the US and Canada.
-This role includes an emphasis on the support of desktop and other
IT systems that drive the business. -Strong skills to perform
multiple IT projects and good communication is required. This
position will be the focal point with respect to internal IT
deployment and ongoing collaborative support of our production
applications, desktops and other IT systems. Qualified candidates
will be skilled performing support and project management to meet
the business needs of the diverse business units within Avtex. The
Associate position will be deployed towards simpler requests and
tasks, escalating to more sophisticated assignments with
experience. -What You'll be Doing--- - - -Perform and support IT
related projects and ongoing daily IT operations.--- - - -Track
and/or troubleshoot problems reported by end-users, monitoring, or
alerts, Managed Services team including analyzing, isolating, and
solvinge issues.--- - - -Assist with the development, tracking, and
upkeep of IT related project implementation plans including detail
listing of tasks, resources assignments, work progress, deadlines
and identification of potential constraints.--- - - -Act as point
of contact with implementation consultants and IT related
vendors.--- - - -Communicate IT projects status, changes and
progress to all appropriate constituents, including management,
executive sponsors, project team and functional users.--- - -
-Deliver daily IT operations support and manage escalations and
communications for issues related to Avtex systems.--- - -
-Maintain Avtex desktop images for the automated deployment of
computers, such as drivers and settings of personal computers as
well as printers and other peripherals.--- - - -Administer Avtex
desktop computers, printers, phones, software deployment, security
updates and patches.--- - - -Manage and maintain accurate licensing
counts for server OS, applications, desktop OS, and desktop
applications to insure Avtex is complaint with software and
hardware vendors.--- - - -Develop and update documentation for all
Avtex systems - networking, security, assists, etc.--- - - -Work
with teams to implement a proactive support plan to insure reliable
day-to-day operations of key systems.--- - - -Assist with
development of future IT plans including acquisition efforts,
continuity operations, and improvements to existing processes.--- -
- -Develop and deliver training to end users based on trends in
support to assist in reducing the end user support requirements.---
- - -Assist in the testing and deployment of new technologies.--- -
- -Assist, perform and coordinate training to users in all
departments company-wide on key business systems. ---- - - -Assist
with the definition and implementation of a proactive support plan
to insure reliable day to day operations of key IT systems. ---- -
- -Participate in miscellaneous projects as assigned.--- - -
-Participate in on-call rotation.--- - - -Some travel may be
required.--- - - -Some after-hours work may be required -What You
Bring to the Role ---- - - -Optimistic, proactive, energetic
approach to work habits, and communications.--- - - -Excellent
communication skills; both written and verbal.--- - -
-Understanding of business operations and processes, and the
ability to identify and implement IT solutions that solve
management needs. ---- - - -Self-motivation. ---- - - -Excellent
time management and organizational skills.--- - - -Strong Business
Analysis and Project Management skills ---- - - -Experience and
knowledge of LAN, WAN, workstation, and network components.--- - -
-Able to provide service at the Bloomington office and remotely---
- - -Associate Degree in an IT related field or -1 years of IT
related experience.What You Can Expect -This position is eligible
to participate in an annual incentive program. Actual compensation
offers to a candidate may vary based upon geographic location, work
experience, education and/or skill levels. -Benefits available to
eligible employees include the following: -Medical, dental, and
vision -Tax-advantaged health care accounts -Financial and income
protection benefits -Paid time off (PTO) and wellness time off
-About Avtex, a TTEC Digital Company -At Avtex, a TTEC Digital
Company, we've worked hard to create a culture that promotes
teamwork, creativity and an effective balance between work and the
life outside of it. We are committed to attracting the best and
brightest, retaining the best and brightest and building an
enviable culture. In short, we want our employee experience to
inspire people. We are passionate about building and sustaining an
inclusive and equitable working environment. -We encourage all
individuals who believe they have the skills and drive necessary to
succeed in this position to apply. - - -In March of 2021, Avtex was
acquired by TTEC. The acquisition is aligned to TTEC's continued
focus on driving organic growth through the omnichannel enablement
of the most innovative and disruptive brands in the digital
economy. -TTEC is proud to be an equal opportunity employer where
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We strive to
reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued, belonging, and comfortable
being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from
different vantage points and every individual to bring value to the
table in their own unique way. But don't take our word for it,
check out some of the diversity and women in leadership awards on
TTECjobs.com. -#LI-Remote
Keywords: TTEC, Billings , Desktop Support Analyst, Professions , Billings, Montana
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