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Modeling Support Specialist

Company: RDO Equipment
Location: Billings
Posted on: November 10, 2019

Job Description:

This individual will require a thorough understanding of Windows File Management and a basic understanding of Work, Excel, Outlook, etc. The position is designed as an entry level into our 3D Modeling Department. Emphasis will be on gathering the required data to assemble a model (.dwg', .pdf', etc) and organizing the information to allow for a 3D Modeling Product Specialist to complete and send to the customer. Communication skills are a must as the role will require communication with the end-user, engineers, and team members to coordinate the completed model. Specific Duties Include: - Gather necessary data to assemble for Modeling Product Specialist to complete the required file for the end-user - Align and Scale .pdf' in Agtek and Magnet Office Site - Elevate Lines from .pdf' and export data through Magnet Office Site or Agtek to the appropriate file extension - Generate and adjust Google .kmz and .kml files to allow end-user to see project on the world map - Read and understand Construction Plans - Create Report Regions for Take-Off and Subgrade - Calculate Volumes and arrange reports for customers in the form of Take-Off', etc. - Basic understanding of GPS Equipment and Field Use - Understanding of the why behind building 3D GPS Models - Import/Export and manipulation of CAD files - Elevating lines from CAD for Machine Control and Survey use - Basic knowledge of data preparation and presentation to 3D Modeling Product Specialist for final completion - Develop relationships and network throughout the industry to monitor and participate in all product activities. Be recognized as a solutions provider and a wealth of expertise for our customers. - Adhere to quality control system metrics for tracking pertinent performance expectations. - Attend any and all manufacturer trainings offered for hardware and software that pertain to support and internal processes. - Fully utilize the system capabilities of the Cisco phones and any potential integration with the business system. - Make recommendations for future support success based on hardware and software needs. - Receive and log all internal and external customer phone calls and provide support. - Communicate regularly with field teams on issues that are apparent with our Manufacturer Partner products and learn from them. - Seek additional sales, parts, and service opportunities for company and report those prospects to the appropriate parties. - Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. - Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls. - Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. - Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. - Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. - Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements: - Strong communication and interpersonal skills - Great organizational skills - Creative approach to learning - Strong customer relations skills - Proficient computer and phone skills - Ability to travel to other RDO locations along with occasional training - Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Keywords: RDO Equipment, Billings , Modeling Support Specialist, Other , Billings, Montana

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