BillingsRecruiter Since 2001
the smart solution for Billings jobs

Spectrum Retention Supervisor

Company: Spectrum
Location: Billings
Posted on: August 16, 2019

Job Description:

Client Reference Code: 246181

Spectrum currently seeks a Retention Supervisor for our Customer Operations Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position as well as manage special projects as needed such as developing new hires through their On-the-Job training.

Position Summary:

The Retention Department is seeking a results-driven Retention Supervisor with a strong sales background, a customer centric mindset and strong time management and organizational skills. The Inbound Retention Supervisor will lead the day-to-day management of an Inbound Retention Team of 8-10 Inbound Retention Specialists.

Essential Job Functions:


  • Effectively coach, motivate, lead and inspire retention specialists to achieve and surpass individual saves and sales quotas.
  • Develop employees by identifying strengths and areas of opportunity
  • Monitor and score calls and provide coaching and feedback
  • Coach employees on sales/saves performance
  • Track reporting and results
  • Manage attendance and the Kronos timesheet process
  • Complete monthly performance one-on-ones
  • Facilitate team meetings and huddles
  • Measure performance metrics and reporting
  • Interviews, selects and trains new hire employees
  • Communicates department goals and objectives
  • Demonstrates leadership across all functional areas of the call center
  • Ensures team is adhering to schedule in order to meet service level objectives
  • Leads by example and ensures the satisfaction of internal and external customers.
  • Possesses a passion for the customer and the desire to retain them
  • Has a heart for the retention specialists and desires to develop the team
  • Analyzes trends and reporting
  • Creates a positive, professional and fun environment
  • Inspires team to perform through creative incentives and contests.
  • Manages scorecard process and provides employee feedback based on results
  • Ability to multitask in a fast paced environment
  • Strong awareness of competitive pricing, offers, and packages in the marketplace
  • Completes annual performance reviews and presents to employees


    Job Requirements:


    • Must be able to lead by example and demonstrate strong leadership skills.
    • Strong sales experience preferred with excellent verbal and written communication skills.
    • Must be able to provide effective coaching and feedback on effective rebuttals and second attempts in order to coach during the sales/saves process.


      Preferred Qualifications:


      • Customer-centric mentality
      • Passion for the customer
      • Ability to operate a computer and use basic programs such as Microsoft Word, Excel, etc.
      • Strong Problem solving ability
      • Self-motivator - upbeat and with a high energy level
      • Team player
      • Strong work ethic


        Education & Experience:


        • Ideal Candidates will have a minimum of 1-2 years of supervisory experience in a call center environment with a focus on sales and customer service.
        • A college degree is preferred


          Working Conditions:


          • Office environment
          • Variable hours; may include weekends, holidays, and split days off


            Job Code : SRT440 Sup, Resi Retention Exempt

            246181BR

Keywords: Spectrum, Billings , Spectrum Retention Supervisor, Other , Billings, Montana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Bid On Local Landscaping Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Billings
Posted on: 08/20/2019

Customer Care " Online Automotive Consultant
Description: Customer Care Online Automotive Consultant Our agents who are currently servicing this campaign love to provide service to this client because of the diverse duties involved. As an agent for this client, (more...)
Company: Mommy Jobs Online
Location: Billings
Posted on: 08/19/2019

Postmates Part Time Delivery Driver (Supplement Your Income)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We
Company: Postmates
Location: Billings
Posted on: 08/19/2019


Policy Title Typists
Description: This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly We are a national specialty staffing company providing highly qualified employees (more...)
Company: Mommy Jobs Online
Location: Billings
Posted on: 08/19/2019

Interventional & General PM&R Opportunities
Description: Generous loan repayment Seeking one BE/BC general physiatrist and one interventional physiatrist to join our busy, collegial team.
Company: Billings Clinic
Location: Billings
Posted on: 08/20/2019

Spectrum Retention Supervisor
Description: Client Reference Code: 246181 br br Our local agents earn 13.00 per hour, an average of 27,000 per year, PLUS incentives Top agents 48K br br Spectrum currently seeks a Retention Supervisor (more...)
Company: Spectrum
Location: Billings
Posted on: 08/20/2019

Spectrum Retention Supervisor
Description: Spectrum currently seeks a Retention Supervisor for our Customer Operations Department. Below please find a brief description of the essential duties and responsibilities required to function successfully (more...)
Company: Spectrum
Location: Billings
Posted on: 08/19/2019

Pet Sitting Wanted - Well Trained Dog Sitting Professional Wanted Immediately, Seeking Pet Sitter
Description: Description: br Hello my name is Jody. I am searching for a pet carer living in Billings, Montana.
Company: PetSitter
Location: Billings
Posted on: 08/20/2019

91C Utilities Equipment Repairer
Description: 91C Utilities Equipment Repairer br br Job ID: 1097202 br br Job Views: 13 br br Location: BILLINGS, Montana, United States br br ZIP Code: 59102 br br Job Category: Mechanic and Maintenance (more...)
Company: Army National Guard
Location: Billings
Posted on: 08/20/2019

Postmates Delivery Driver (No Experience Needed)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We
Company: Postmates
Location: Billings
Posted on: 08/19/2019

Log In or Create An Account

Get the latest Montana jobs by following @recnetMT on Twitter!

Billings RSS job feeds