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Senior Design Researcher (Business Intelligence) *Remote*

Company: Providence Health & Service
Location: Billings
Posted on: June 5, 2024

Job Description:

Description Join our groundbreaking design team at Providence's Analytics Center of Excellence (ACOE). As a Senior Design Researcher, you will lead diverse projects in support of ACOE's new strategy. You will provide consultation and research support to our product teams to help understand, articulate, and meet the needs of users. Your background should include qualitative research in a healthcare setting, with familiarity with healthcare concepts and terminology. You will be working in a highly collaborative environment with product designers, design researchers and product managers. Excellent storytelling skills and ability to translate complex research findings into compelling narratives that influence decision-making will strengthen your candidacy. In this role, you will also be expected to demonstrate strong project management skills and the ability to work effectively with a diverse group of internal constituents. This role does not involve direct interactions with patients. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications:

  • Bachelor's degree in human-Centered Design, Psychology, Human Behavior, Analytics, or related field of study
  • 6 years of increasing responsibility in customer relationship management or customer-facing engagement and communication
  • 3 years of experience in both qualitative and quantitative data analysis, insight synthesis, and reporting
    Preferred Qualifications: Research Expertise:
    • Advanced degree (Master's or higher) in Human-Centered Design, Psychology, Human Behavior, Analytics, or a related field.
    • Proficient in mixed methods research, demonstrating substantial experience in both quantitative and qualitative research techniques.
      Healthcare and Strategic Insight:
      • Deep understanding of healthcare context including operations, outcomes, strategy, and value-based care.
      • Experience with data-driven solutions in healthcare settings.
        Leadership and Communication:
        • Strong project management skills with a proven track record of effectively documenting progress and proactively communicating updates.
        • Demonstrated ability to mentor and enhance UX understanding within teams, especially in environments with low UX maturity.
        • Excellent storytelling skills, capable of translating complex research findings into compelling narratives that influence decision-making and strategy.
          Salary Range by location: NorCal (Napa, Sonoma) Min: $69.86, Max: $112.44 Southern California, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez) Min: $62.26, Max: $100.22 WA Puget Sound Oregon (Portland) Alaska (Anchorage) Min: $59.73, Max: $96.15 Oregon (Hood River, Medford, Seaside) Min: $55.68, Max: $89.63 Eastern Washington (Richland, Spokane, Walla Walla) Min: $53.15, Max: $85.55 Montana Min: $48.09, Max: $77.41 Texas Min: $45.56, Max: $73.33 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 276320 Company: Providence Jobs Job Category: Communications & Marketing Job Function: Marketing/Public Relations/Community Affairs Job Schedule: Full time Job Shift: Day Career Track: Business Professional Department: 4007 SS CC CLL ANALYTICS Address: WA Renton 1801 Lind Ave SW Work Location: Providence Valley Office Park-Renton Pay Range: $See posting - $See posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards.

Keywords: Providence Health & Service, Billings , Senior Design Researcher (Business Intelligence) *Remote*, Other , Billings, Montana

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