CUSTOMER SUCCESS SPECIALIST - ECOMMERCE
Company: MOVE Industries LLC
Location: Lewistown
Posted on: May 22, 2023
Job Description:
AT MOVE BUMPERS WE STRIVE FOR SUPREME QUALITY. We take pride in
our products and providing value for our customers. When you work
here, you'll have the opportunity to create the best possible
heavy-duty truck & SUV bumper kits and accessories on the market
while being part of a growing team focused on teamwork, dedication,
and innovation. Plus, we're a bunch of truck fanatics!Move Bumpers,
based in Lewistown, MT, has quickly become an industry leader in
aftermarket steel truck bumpers. We're known for our heavy-duty DIY
bumper kits and serious dedication to our customers. Our team is
constantly striving to merge sleek style with extreme protection.
The Move factory uses cutting-edge technology to create heavy-duty
raw steel bumpers which are built to last. Our technology allows us
to experiment with any new ideas our customers and designers can
dream up.Were you Born to Build?Reporting directly to the Plant
Manager, the CUSTOMER SUCCESS SPECIALIST is responsible for
delivering a top-notch online shopping experience via phone and
live-chat in a high volume and fast-paced work environment. To be
successful in this role you will have a passion for all things
automotive, be knowledgeable of and enjoy speaking about automotive
parts and accessories, and have the patience and persistence needed
to close the deal.Key Responsibilities and Accountabilities:
- Develop a deep expertise in the technical aspects of our
product offering
- Use your general automotive knowledge coupled with specific
knowledge of our products and strong interpersonal communication
skills to help customers find and purchase the products they
need
- Handle a high volume of incoming calls, live chats, emails and
other communications from existing and prospective customers with
courtesy and enthusiasm
- Provide exceptional first point of contact customer service
while maintaining a friendly and professional demeanor in all
dealings with customers and prospects
- Competently handle and accurately enter complex custom
specifications with ease
- Diligently follow up on sales leads and support inquiries to
resolve all tickets timely
- Consistently meet and exceed sales goals and metrics for
contacts, conversion rate, AOV, one-touch resolution, and order
accuracy
- Enthusiastically support business objectives and cross-train on
other functions as requested
- High school diploma or equivalent
- 2 + years recent experience in a similar role
- First-hand knowledge of automotive aftermarket accessories and
their installation
- Experience with Shopify, Shopify Plus or similar eCommerce
platform
- Familiarity with ZenDesk, HubSpot, Freshdesk, LiveAgent or
similar customer service ticketing software
- Excellent communication skills, with an emphasis on using a
clear speaking voice and listening attentively to the customer
- Proven track record of great selling skills and ability to
deliver an outstanding customer experience
- Strong desire and willingness to learn the business and
continually improve
- Comfortable working with MS Office and other business
softwareMove offers 100% employer paid medical, dental, and vision
benefits for its employees in addition to life insurance,
short-term and long-term disability coverage at no cost. Other
benefits include paid time off and holidays, a performance bonus
plan, employee discounts on Move products, and free snacks on each
shift.If you are the customer-focused, automotive sales enthusiast
we are looking for, we look forward to getting to know you! Please
complete our application and include your salary requirements.
Applicants without salary requirements will not be considered.Learn
more about us at . No phone calls please. EOE
PI
Keywords: MOVE Industries LLC, Billings , CUSTOMER SUCCESS SPECIALIST - ECOMMERCE, Other , Lewistown, Montana
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