Service Advisor
Company: Fremont Motor Cody
Location: Cody
Posted on: January 27, 2023
Job Description:
Fremont Motor Companies is a progressive, growing company that
is continually recruiting people who want to be part of a dynamic,
synergistic team. Fremont Motors continuously works toward the goal
of improvement in providing service to our customers, and we
understand that our employees are the most vital asset in the
organization Benefits
- Group Health Insurance Plan
- 401(K) Plan plus Match
- Employee Discounts on Parts and Services
- Employee Discounts on New and Used Vehicles
- Paid Training
- Paid Time Off
- Holiday Pay Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that
customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out
those additional assignments that allow the dealership to leave a
positive impression with the customer.
- Provide concierge support for all owner inquiries, whether
phone or in person, to assure the customer does not get
mishandled.
- Ensure the daily inventory of technicians' time is consistently
sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties,
services, and repairs.
- Maintain Customer Satisfaction scores at or above company
standards.
- Assist in diagnosing vehicle problems; order parts and tools as
necessary.
- Oversee administration of warranty claims as well as training
and supervising of service department employees.
- Set schedules and assigns tasks to service department
employees.
- Reinforces company policies and adheres to company
standards.
- Encourages compliance with applicable laws and
regulations.
- Maintain good working relationship with factory(s) and foster
positive employee relations.
- Collaborate with upper management to make service department
hiring and discipline decisions. Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Proven track record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
- Willing to submit to pre-employment background check and drug
screen
Keywords: Fremont Motor Cody, Billings , Service Advisor, Other , Cody, Montana
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