ASC - Sales Development Representative

Company: Xtant Medical Holdings Inc
Location: Belgrade
Posted on: January 23, 2023

Job Description:

Location: Onsite - Belgrade, MTStatus: Full Time - Exempt Reports To: Vice President of Sales A. Purpose and Scope of PositionThis position is responsible for generating sales for Xtant Medical and meeting or exceeding set sales quotas within their assigned sales regions. This position will be responsible for prospecting and generating calls to potential customers, as well as close sales deals over the phone and maintain good customer relationships. This person does not supervise other employees and will support the activities of Independent Agents, Regional Vice Presidents, and the Vice President of Sales. This position interacts with employees in the sales force and may interact with other Department Supervisors and employees as required.B. Organizational Relationship This position reports to the Vice President of Sales and is responsible for communicating effectively with Xtant Medical Regional Vice Presidents. This position may provide additional support to sales staff or other departments as requested.C. Duties and Responsibilities

• Specific Job Duties/Responsibilities

• Develop and maintain an understanding of the requirements of the Food and Drug Administration (FDA); American Association of Tissue Banks (AATB); International Organization of Standardization (ISO) 13485; Medical Device Single Audit Program (MDSAP); and other regulatory jurisdictions, as applicable, to help the company lead the Medical Device and Biologics industries in quality practice
• Adhere to Xtant Standard Operating Procedures (SOPs) and safety protocols, FDA Regulations for Human Cells, Tissues, and Cellular and Tissue-Based Products (HCT/Ps) and Devices; operate in compliance with FDA, AATB, ISO, and Occupational Safety and Health Administration (OSHA) Standards
• Develop and maintain an understanding of the Xtant products and general biological and chemical systems utilized within the Department. Know how the activities performed in the Department are controlled by and interact with the Quality System and how they affect the production of medical devices and tissues as applicable
• Perform all duties according to SOPs and Good Documentation Practices (GDP) and follow appropriate safety precautions and measures
• Represent the company in a professional manner to the public, customers, and vendors and maintain trusting relationships with physician partners, customers, and fellow employees
• Direct contact with ASC personnel to explore product use and interest in direct purchase of products from Xtant
• Become fully trained on all Xtant products including applications, comparison to competitive products, features, and benefits
• Provide the value proposition to the ASC about the benefits of purchasing direct from Xtant
• Conduct a minimum of 25 prospecting calls per day
• Effectively utilize consultative selling techniques and/or processes to identify needs of the facility and recommend products based on those needs
• Follow up with product brochures and supporting collateral on products discussed
• Confirm interest in having an Xtant Medical Regional Vice President contact the account for further discussion
• Work with Xtant Regional Vice President to pursue qualified leads
• Build a pipeline of potential future business by prospecting via the internet, assigned lists, outbound marketing/lead campaigns, and other sources as identified
• Able to identify and understand customer needs, take appropriate actions to ensure customer needs are met, and pro-actively search for ways to increase customer satisfaction
• Target renewal and upgrade opportunities for existing ASC customers
• Work as part of a team with ability to manage own time, activities and resources, ensuring department standards are met on a consistent basis
• Document all sales activities
• Forecast upcoming sales goals
• Effectively use technology-based customer management tools for lead follow-up and disposition, pipeline management, forecasting, and lost opportunity tracking
• Financial Responsibilities
  • Submit timely expense reports and abide by the Expense Reimbursement Policy
  • Efficiently process all customer information, contracts, orders and billing information
  • Review sales and commission reports
  • Assist in collection of past-due customer balances when requested
  • Maintain strict confidentiality of all company and customer information
  • Administer and report on consignment inventories
  • Training
    • Participate in training plans and programs and complete in a timely manner within set deadlines
    • Complete required training prior to attempting to perform a task
    • Develop and maintain a scientific understanding of the Xtant Medical products and their respective uses
    • Continually work to improve selling skills
    • Maintain required training documentation
    • Management
      • This position does not supervise others
      • Document Control and Record Control
        • Assist in the completion and retention of documentation pertaining to all SOPs as required
        • Legibly and accurately complete all documentation associated with assigned duties in accordance with GDP and review the written documentation of others as required
        • Maintain information in physical and electronic files as required
        • Train on and demonstrate proficiency in Xtant Medical's document control system
        • Other duties as assigned
        • Performance of Duties
          • Complete required training, including initial orientation and environmental health and safety training, prior to performing tasks. Keep training up to date
          • Perform all duties according to established procedures and follow appropriate safety precautions and measures
          • Conduct himself/herself in a professional and courteous manner in all aspects of interaction with fellow employees, surgeons, staff, and end users
          • Maintain a clean and safe working environment at all times
          • Must maintain confidentiality of donor and recipient information according to HIPAAD. Job Requirements
          • Education/Credentials Experience & Training
            • Bachelor's Degree in Marketing, Business, Communications, or a related field is preferred
            • One (1) to two (2) years' previous experience as telemarketer or similar sales/customer service role is required
            • Medical experience, or experience selling products into ASCs is preferred
            • Technical Requirements/Skills
              • Some knowledge of FDA, ISO, and AATB requirements as applicable
              • Demonstrated capability to communicate effectively both orally and in writing
              • Exceptional verbal and written interpersonal, presentation, and communication skills
              • Excellent telephone etiquette and ability to make a large number of phone calls on a daily basis
              • Strong analytical, negotiation and creative problem-solving skills
              • Ability to multitask and have strong organizational skills and attention to detail
              • Proficient computer skills required such as intermediate knowledge of MS Word, Excel, PowerPoint, Outlook, and other software as necessary
              • Proven track record of successfully meeting sales quotas preferably over the phone
              • Working knowledge of relevant computer programs and telephone systems
              • Ability to create sales proposals3. Managerial Experience
                • N/A4. Special Requirements/Physical Capabilities or Abilities, other Additional Desirable Qualifications
                  • Must have the ability to learn new technology and convey Xtant Medical's message to customers quickly
                  • Must be able to work independently/unsupervised as well as in a team environment
                  • Must possess sound judgement skills
                  • Must be able to adapt to quickly changing priorities and schedules
                  • Must be self-motivated, methodical, optimistic, and competitive
                  • Must be persistent and results-oriented
                  • Must be patient, cool tempered and able to handle rejection
                  • Must deal effectively with a wide variety of personalities and situations requiring tact, judgment, and poise
                  • Ability to maintain good working relationships with all co-workers and the general public and use good judgment in recognizing scope and authority5. Working Conditions
                    • Working conditions are normal for an office environment. Standard office hours are Monday - Friday; 8:00 am - 5:00 pm
                    • Work will require occasional weekend/evening work
                    • Work may require long periods of sitting and working at a computer6. Health and Safety
                      • Must adhere to all health and safety requirements specified when entering laboratory and device manufacturing areas and in the handling of company products
                      • This position will sometimes be required to wear personal protective equipment (PPE), including laboratory coat, scrubs, and gloves, etc.
                      • May require OSHA (bloodborne pathogen) training, SDS, and other safety training as applicable Note: This Job Description is not designed to include a detailed listing of the activities, duties or responsibilities that may be required of the employee. This job description does not constitute an employment contract, implied or otherwise, and is subject to change by the employer as the needs of the employer and requirements of the job change. This position does not offer current or future H-1B Visa SponsorshipXtant Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. PI200795238

Keywords: Xtant Medical Holdings Inc, Billings , ASC - Sales Development Representative, Other , Belgrade, Montana