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Customer Advocate Specialist

Location: Sheridan
Posted on: November 24, 2022

Job Description:

Customer Advocate SpecialistCustomer Advocate Specialist primary responsibility is to work tickets assigned to them from the Customer Advocate Supervisor. The Customer Advocate Specialist is to work these tickets to resolve reoccurring service issues customers experiencing within 30 days. The Customer Advocate Specialist is to work closely with The Wireless Admin Group and Tier 2 to resolve these reoccurring issues. The Customer Advocate Specialist is to monitor the technical que for email and voice mail. They are to assign these tickets out to technical team members for troubleshooting.Duties and Responsibilities:

  • Be the leading face of the company, representing Visionary Broadband in a professional manor
  • Provide excellent, personalized customer service to all existing customers
  • Maintain a high level of professionalism and establish a positive rapport with customers as well as teammates
  • Maintain and support a positive, uplifting team environment
  • Assist current customers with basic needs, service-related questions, general billing questions, and customer resolution
  • Update customer information in the customer service database during and after each call
  • Successfully manage and maintain a personal ticket queue
  • Work closely with management to stay updated on product knowledge and be informed of any changes in company or department policies
  • Able to occasionally work outside of the normal 8am-5pm working schedule
    • Other duties and projects as assignedKnowledge Requirements and Qualifications
      • Proven ability to provide the highest standard or Customer Service
      • Proficient in knowledge of our products and services
      • Proficient in knowledge of company and department policies and procedures
      • Proficient in operation of multi-line phones system and phone queue
      • Proficient in operating and navigating Customer Service Software Platforms
      • Proficient in basic problem-solving skills
      • Demonstrates acceptable level of sales abilities
      • Proficient in multitasking
      • Excellent verbal and written communications skills
      • Ability to operate and navigate a computer as well as Microsoft office suite and Google maps All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, Pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age or disability. Or any other status protected by applicable Federal, State or local law. Visionary Communications, Inc. is an EEO Employer- Minorities/Women/Disabled/Veterans. PI197363450

Keywords: VISIONARY COMMUNICATIONS LLC, Billings , Customer Advocate Specialist, Other , Sheridan, Montana

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