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IT Generalist

Company: Xtant Medical Holdings Inc
Location: Belgrade
Posted on: August 7, 2022

Job Description:

Status: Full Time - Exempt
Reports To: IT Director, Information Technology
A. Purpose and Scope of Position
The IT Generalist is responsible for implementing applications to monitoring network systems, an IT generalist covers various tasks in the IT department without specializing in any one area. Typical responsibilities include participation in the design, development, implementation, documentation, administration, maintenance, and support of a variety of technology systems and services. An employee in this job performs IT duties in the following technical areas: applications development; database administration; networking; website support; or IT support and administration services. The IT Generalist will also be responsible for researching and resolving technical problems and issues directed to IT Support as well as the Xtant SQL and Reporting Environment.
B. Organizational Relationship
This position reports to the IT Director and is responsible for communicating effectively with other individuals within Information Technology, Finance, Sales, Operations, Purchasing, Legal, Inventory, and Human Resources.
C. Duties and Responsibilities
Specific Job Duties/Responsibilities Design, create, and implement database systems based on the end user's requirements
Optimize and maintain database environments on SQL server
Participate in development solutions by analyzing, interpreting, and evaluating various precedents and data to develop alternative solutions while identifying risks and benefits
Provide technical support to both in-house and remote users. This includes handling issues that the first-level technical support staff could not resolve and troubleshooting specific systems errors and issues
Train and support staff in the use of hardware and software associated with company systems
Creates and updates the documentation of business requirements, procedures, and processes
Assist with user acceptance testing of projects; tracking to defined requirements
Maintaining computer networks including mainframes, VPNs, routers and other physical hardware
Troubleshooting, resolving, and communicating networking issues to other employees and management
Managing firewalls and updating virus protection software and data security systems to keep data and communications protected
Develop and maintain an understanding of Xtant products and general biological and chemical systems utilized within the company. Know how the activities performed in the company are controlled by and interact with the Quality System and how they affect the production of medical devices and tissues as applicable
Adhere to Xtant Standard Operating Procedures (SOPs) and safety protocols, FDA Regulations for Human Cells, Tissues, and Cellular and Tissue-Based Products (HCT/Ps) and Devices; operate in compliance with FDA, AATB, ISO, and Occupational Safety and Health Administration (OSHA) Standards
Support overall department goals and objectives

Financial Responsibilities Maintain strict confidentiality of all company, customer, and donor information
Submit timely expense reports and abide by the Expense Reimbursement Policy

Training Participate in training plans and programs and complete in a timely manner within set deadlines
Complete required training prior to attempting to perform a task
Maintain required training documentation

Management This position does not supervise others

Document Control and Record Control Assist in the completion and retention of documentation pertaining to all SOPs as required
Legibly and accurately complete all documentation associated with assigned duties in accordance with GDP and review the written documentation of others as required
Maintain information in physical and electronic files as required
Train on and demonstrate proficiency in Xtant Medical's document control system

Other duties as assigned
Performance of Duties Complete required training, including initial orientation and environmental health and safety training, prior to performing tasks. Keep training up to date
Perform all duties according to established procedures and follow appropriate safety precautions and measures
Conduct himself/herself in a professional and courteous manner in all aspects of interaction with fellow employees, surgeons, staff, and end users
Maintain a clean and safe working environment at all times
Must maintain confidentiality of donor and recipient information according to HIPAA

D. Job Requirements
Education/Credentials Experience & Training Computer Science or Information Technology is required
5 - 7 years of relevant experience
Proven ability to assess business needs and translate them into relevant solutions
Proven ability to identify correct logic relationships and statements
Proven ability to analyze information to diagnose and troubleshoot technical problems
Technical Requirements/Skills
Proficient in SQL
Self-motivated, customer oriented, and a team player with the ability to work independently - must possess strong communication and time-management skills
Ability to prioritize effectively and handle shifting priorities smoothly and professionally
Detail-oriented with exceptional time management and organizational skills
Strong interpersonal and communication skills, discretion, and excellent judgment
Proficient in Microsoft Office applications
Ability to clearly articulate ideas both verbally and in writing
Ability to document processes and systems that business users can understand
Solid critical thinking and problem-solving skills, strong business acumen, excellent written and verbal communication abilities, and the ability to manage and work with multiple stakeholders is required
Knowledge of information technology concepts and practices
Knowledge of the component parts of personal computers, peripherals, servers, and their associated functionality
Knowledge of the functions and capabilities of hardware and software
Knowledge of database concepts
Knowledge of application development concepts
Knowledge of troubleshooting techniques
Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems
Understanding and practical knowledge of networking systems such as LAN, firewalls, routers, and printers
Understanding of network services and networks such as TCP/IP, OSPF and EIGRP
Knowledge of the principles of information technology project management
Ability to read and interpret technical materials such as specifications, technical manuals, and project documentation
3. Managerial Experience
4. Special Requirements/Physical Capabilities or Abilities, other Additional Desirable Qualifications
Excellent written, verbal and interpersonal skills
Demonstrated analytical thinking and problem solving
Demonstrated ability to build strong relationships with key stakeholders and effectively communicate with stakeholders at all levels
Demonstrated ability to work in a multi-project environment and support multiple stakeholders
Continuously learning with the ability to master new technologies, application modules, standards and best practices
Must be a highly motivated individual with high level of initiative and an attitude of willingness
Must be team player willing to assist others at all levels of the organization
Must be able to multi-task effectively
Excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships
Experience with Administration of SharePoint and NetSuite
5. Working Conditions
Working conditions are normal for an office environment. Standard office hours are Monday - Friday 8:00am - 5:00pm. Work will require frequent weekend/evening work
6. Health and Safety
Must adhere to all health and safety requirements specified when entering laboratory and device manufacturing areas and in the handling of company products
May require OSHA (bloodborne pathogen) training, SDS, and other safety training as applicable.

Note: This Job Description is not designed to include a detailed listing of the activities, duties or responsibilities that may be required of the employee. This job description does not constitute an employment contract, implied or otherwise, and is subject to change by the employer as the needs of the employer and requirements of the job change.
This position does not offer current or future H-1B Visa Sponsorship
Xtant Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Keywords: Xtant Medical Holdings Inc, Billings , IT Generalist, Other , Belgrade, Montana

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