RSC Representative I
Posted on: August 7, 2022
What is your goal?---
You enjoy making connections, streamline processes, and making
things work better. For you, it's all about organization,
efficiency, and clear communication. You find opportunities to
optimize everywhere, whether it's a schedule or a quicker route. If
you don't know how, you love to figure it out. Your attention to
detail, your focus, and your patience help you troubleshoot service
issues, talking customers through fixes you can make together over
the phone. Being thoughtful about methods helps you ramp up
productivity and real-time job routing. If you're eager to learn
new skills and apps, here you can gain entry into the fast-evolving
communications technology industry.
What is the Regional Support Center Representative I role?
As a Regional Support Center (RSC) Representative, you simplify and
enhance the customer experience. You make a real difference for
your team and customers by making technicians' schedules clearer,
getting people to the right places quickly, and back-filling to
repair schedule gaps and complete budgets. As a dispatch
strategist, you'll have a range of workforce management programs to
help improve internal efficiency and productivity. You will guide
techs through high-speed data and phone connects and reconnects and
assign other work-order-based tasks to the appropriate fulfilment
teams. Accurately completing work orders, customer service
histories, service call reports and tracking service issues will
help you recognize performance patterns and when to recommend
individual or departmental training.
It's about learning and growing
Our fully paid training, including classroom development and
partnered on-the-job learning, takes about six weeks. In that time
you'll learn billing applications and procedures, workforce
management software, and how to measure tech performance and job
completion timing to increase productivity. We make sure you get
all the preparation and support you need to succeed.
With a deliberate path to success
With several clear paths to promotion, advancement is a very real
and achievable goal. We offer a clear career progression you can
actually see in your team. As you complete more training courses,
you can move to the next RSC level, just like all of our
supervisors and managers who started as RSC Reps themselves.
What's required to get started?
The minimum requirements for the Regional Service Center
Representative 1 role are:
A year of customer service or
technical troubleshooting experience; dispatch or workforce
management preferredFlexibility to work weekend, early morning, or
night shiftsDiscretion and an ability to maintain confidentiality
of sensitive informationA cool head to help you succeed in a
fast-paced, high pressure environment, making decisions and solving
technical problemsComfort multitasking, using multiple software
programs and exhibiting good prioritization skills during
simultaneous projects and tasksGood communications skills,
including basic proficiency in Microsoft Office, including Word,
High School Diploma or equivalent related work experience
TDP121 318806 318806BR
Keywords: SPECTRUM, Billings , RSC Representative I, Other , Billings, Montana
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