Senior Service Center Representative

Company: CHS, Inc.
Location: Laurel
Posted on: June 12, 2021

Job Description:

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Senior Service Center Representative

Location:

Laurel, MT, US, 59044-8731 Missoula, MT, US, 59808-1411

Date posted: May 19, 2021

Job ID: 1389

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 11,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS has an exciting opportunity in our Information Technology group. We are looking for a Senior Service Center Representative. You will provide technical support and guidance to CHS remote sites. This position works on problems of moderate scope and normally follows established procedures on routine work. Contributes to the fulfillment of projects and organizational objectives. You must have excellent communication skills, both verbal and written, and be detail oriented.

This position is based at the CHS Refinery offices in Laurel, MT. Will consider remote work in other locations within the state of Montana.

Responsibilities

• Provides technical Tier II support to personal computer and PC network users in response to specific requests.
• Provides leadership and work direction to IT staff members.
• Troubleshoots routine and semi-complex hardware and/or software problems.
• Identifies, researches, analyzes and resolves users' problems.
• Assists in the selection and evaluation of hardware and software.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• Troubleshoots Internet Service Provider issues, and contact vendor as needed.
• Troubleshoots Plain Old Telephone Service issues, and contact vendor as needed.
• Troubleshoots retail store miscellaneous electronic issues and resolves problems.
• Troubleshoots retail fueling dispenser issues and resolves problems.
• Troubleshoots Point of Sale (POS Registers) issues and resolves problems.
• Troubleshoots PDI Back Office issues and works with store management to resolve.
• Creates tickets in Cherwell for issues that are reported through our IT Support Line.
• Completes onsite visits to correct issues that requires a technician.
• Complete quarterly Preventative Maintenance onsite store visits as scheduled.
• Complete 247 support on the IT Emergency Line for a full week that rotates between all technicians.
• This role will require travel up to 25% (to include some over-night travel)

Minimum Qualifications (required)

• High School Diploma (or equivalent)
• 2+ years of experience in a computing environment including support for desktop, network, and server equipment to include knowledge of patch management and package deployment processes
• 1+ years of leadership experience including, providing work direction and coaching

Additional Qualifications

• Associates or Bachelors Degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or in a related field.
• Familiar with Microsoft Office Suite
• Pinnacle ASC Certification
• Experience with Win 10 operating system, network configuration, support of handheld devices, and familiar with systems monitoring and up time

Physical Requirements

• Complete 247 support on the IT Emergency Line for a full week that rotates between all technicians.
• This role will require travel up to 25% (to include some over-night travel)

CHS offers a competitive total compensation package. Benefits include Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance.

CHS is an Equal Opportunity Employer.

Effective January 6, 2020, the U.S. Department of Transportation, Federal Motor Carrier Safety Administration (FMCSA) requires employers to conduct a pre-employment verification full query against the newly established License Drug and Alcohol Clearinghouse prior to beginning employment in a position that requires a valid commercial driver's license (CDL). Candidates seeking employment in a position that requires a commercial motor vehicle license must voluntarily enter their information into the FMCSA and must provide disclosure authorization, at the time of offer, to CHS or an authorized third-party agent of CHS to verify the information.

Keywords: CHS, Inc., Billings , Senior Service Center Representative, Other , Laurel, Montana