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L2 Service Desk Agent

Company: NCR Corporation
Location: Belgrade
Posted on: June 12, 2021

Job Description:

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: L2 Service Desk Agent

Location: Belgrade, Serbia

Grade: 9

Position Summary & Key Areas of Responsibility

  • Serve as the single point of contact for NCR technicians over the phone as well as the customer when required

  • Dealing with hardware, networking and application support and issues reported to the helpdesk via the Ticketing system / email escalations / phone calls

  • Take ownership and responsibility of an issue from start through to a successful resolution

  • Escalate issues and involve NOC / FS and other vendors wherever required in order to resolve issues as quickly as possible

  • Foster a team work environment in order to create a synergistic and efficient team

  • Work well in a fast paced environment with deadlines

  • Investigate and document incident root cause and resolution

  • Update service tickets, escalation emails, work orders with any and all needed information

  • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

  • Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas

  • Maintain and consistently demonstrate a general knowledge of company guidelines, processes, practices and procedure

Basic Skills and Qualifications:

  • Good IT background

  • Good interpersonal skills and ability to work well with others

  • Ability to utilize the applications for support, reporting and documentation

  • Excellent oral and written communication skills

  • Ability to provide technical support over the phone; good phone skills, professional demeanor

  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: NCR Corporation, Billings , L2 Service Desk Agent, Other , Belgrade, Montana

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