The position is that of an IT Specialist assigned to the Office
of the Chief Information Officer (OCIO, Western Area Power
Administration (WAPA) and physically located in A2A02, Operations
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This is an IT Specialist position and the purpose of this
position is to provide the full range of IT services and support
for a variety of difficult and complex assignments and/or projects,
which will include those involving systems administration,
information security, operating systems, systems analysis,
planning, and customer support requirements.
Occasional travel - Travel of up to 5 - 10 % annually is
required; with overnight travel possible during all or part of that
2210 Information Technology Management
Conditions of Employment
- You must be a United States Citizen.
- This employer participates in the e-Verify program.
- See "Other Information" section regarding Selective Service
You must meet all the qualification and eligibility requirements
for the position by the closing date of the announcement.
SPECIALIZED EXPERIENCE REQUIREMENTS
You must have IT-related experience demonstrating each of the
four (4) competencies listed below. The experience or education
must be IT related and may be demonstrated by paid or unpaid
experience and/or completion of specific, intensive training (for
example, IT certification) as appropriate.
- Attention to Detail - Is thorough when performing work and
conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is,
any individuals who use or receive the services or products that
your work unit produces, including the general public, individuals
who work in the agency, other agencies, or organizations outside
the Government) to assess their needs, provide information or
assistance, resolve their problems, or satisfy their expectations;
knows about available products and services; is committed to
providing quality products and services.
- Oral Communication - Expresses information (for example, ideas
or facts) to individuals or groups effectively, taking into account
the audience and nature of the information (for example, technical,
sensitive, controversial); makes clear and convincing oral
presentations; listens to others, attends to nonverbal cues, and
- Problem Solving - Identifies problems; determines accuracy and
relevance of information; uses sound judgment to generate and
evaluate alternatives, and to make recommendations.
To meet this requirement you must demonstrate proficiency in
each of the four competencies listed above as follows:
- GS-12 - Applies the competencies in considerably difficult
situations and generally requires little or no guidance
Applicants must meet competencies and the Specialized Experience
GS-12- Your resume/application must demonstrate proficiency in
each of the four competencies listed and one year of specialized
experience equivalent to the next lower grade level GS-11. You must
have 1 year of specialized experience:
Installs and maintains software, controls current versions and
future releases of commercial off the shelf applications. AND
Reviews general business and functional requirements that support
the need for new systems and identifies and evaluates potential
COTS systems or software. AND Consults with customers and peers to
refine functional requirements and translates to technical
Your application and resume should demonstrate that you possess
the following knowledge, skills and abilities (KSAs). Do not
provide a separate narrative written statement. Rather, you must
describe in your application how your past work experience
demonstrates that you possess the KSAs identified below. Cite
specific examples of employment or experience contained in your
resume and describe how this experience has prepared you to
successfully perform the duties of this position. DO NOT write "see
resume" in your application!
Knowledge of principles and methods for the integration of
information system components, programming, analysis techniques,
system software, and hardware operating characteristics and
configurations to analyze, modify and implement modified computer
programs; analyze cause of system failures; evaluate processing
impact and alternatives.
Knowledge in developing recovery plans for system failure
situations for the restoration of production status on multiple
integrated computers, and the documentation of physical
configuration of an information system.
Knowledge of, and skill in applying customer support principles;
installed systems databases; IT security principles; methods and
procedures for documenting resolutions; problem resolution
databases; troubleshooting and data analysis methods; and
communication methods and techniques.
- Knowledge of system applications interface and of functional
user connectivity requirements to achieve integrated processing
problem resolution, as well as to effectively communicate with the
user for problem resolution and the timely processing of all
5.Knowledge of computer systems, analysis and design techniques,
computer equipment requirements, and software characteristics and
capabilities needed to perform complex systems analysis and
"Experience" refers to paid and unpaid experience. Examples of
qualifying unpaid experience may include: volunteer work done
through National Service programs (such as Peace Corps and
AmeriCorps); as well as work for other community-based
philanthropic and social organizations. Volunteer work helps build
critical competencies, knowledge, and skills; and can provide
valuable training and experience that translates directly to paid
employment. You will receive credit for all qualifying experience,
including volunteer experience.
CTAP/ICTAP candidates: To be considered "well qualified" you
must meet all of the requirements as described in this section.
You must meetallqualifications and eligibility requirements by
the closing date of this announcement.
For this position, education cannot be substituted for