About The Role
As part of a team, you are the front-line contact for most bank
customers. While providing customer care in both lobby and
drive-up, you will actively engage the customers and satisfy their
needs while processing standard banking transactions. You will
follow through with customer issues that may arise and refer
customers to other departments when appropriate. You will play an
active role in self development by being aware of your performance
and actively requesting support or training as needed. In addition,
you will ensure compliance with regulations and audit standards as
they relate to job responsibilities. The assigned work hours may
vary and will include some weekends.
DUTIES AND RESPONSIBILITIES:
- Develop and retain customer relationships by actively listening
and assisting customers with their requests. Responsible for each
transaction by paying attention to detail and using a defined
process to ensure each customer is satisfied with accuracy and
speed. Receives and accurately processes customer transactions
including deposits, withdrawals, transfers, cashier's checks, etc.
Maintains accurate daily logs for audit purposes (i.e. night drop,
mail, OFAC, etc.) Protects First Bank and its customers from
counterfeit and fraudulent activity by staying current on fraud
warnings and initiating discussion with customers regarding
specific transactions to prevent potential losses to customers
and/or First Bank of Wyoming.
- Responsible for safeguarding assigned cash/currency by adhering
to all company policies and procedures regarding cash handling,
cash variations, Opening/Closing procedures and dual-control
processing. Balances cash drawer and daily transactions in
accordance with the accuracy standards as defined by Management.
Maintains drawer limits. Accountable for handling all cash as
defined by procedure and processing overages/shortages according to
the Cash Variation Policy. Responsible for keeping all information
related to our customers private and confidential.
- Welcomes internal and external customers in a friendly and
timely manner. Provides extraordinary customer service according to
the Quality Service Standards and My Service Pledge. Smile,
acknowledge customer with eye contact and greeting within 5
seconds, referring to customers by name, etc. Escorts external
customers to appropriate departments for specific information and
- Create and maintain a clean, neat, pleasant work environment.
Keeps a professional appearance in accordance with the dress code.
Maintains a positive attitude. Displays courteous and respectful
behavior towards customers and co-workers. Exercises some judgment
with moderate supervision.
- Must comply with all company policies and procedures and all
applicable laws and regulations, including but not limited to, the
Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets
Control. Must complete the assigned online training courses and
achieve a passing score by due date.
- High school degree or GED required.
KNOWLEDGE, SKILL, ABILITY:
- Cash handling and customer service experience is strongly
- Professional telephone etiquette
- Courtesy, tact, and diplomacy are essential elements of the
job. Work involves personal contact with others inside and/or
outside the organization, generally regarding routine matters for
purposes of giving and obtaining information, as well as advising
or referring, which commonly require shorter discussions.
WORK ENVIRONMENT: Must be able to routinely perform work indoors
in climate-controlled shared work area with minimal noise.
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is often
required to: sit; use hands in repetitive motions to finger, grasp,
handle or feel; and talk or hear. The employee is occasionally
required to: stand; walk; and lift or reach with hands and arms.
The employee may also be required to stand for long periods of
time, walk, reach, climb/descend stairs in an emergency situation.
Must be able to routinely perform work on computer for an average
of 6-8 hours per day and work extended hours whenever required by
Must be able to operate routine office equipment including
computer terminals and keyboards, telephones, copiers, facsimiles,
and calculators. Must be able to routinely perform work on computer
for an average of 6-8 hours per day, when necessary. Must be able
to work extended hours or travel off site whenever required or
requested by management. Must be capable of regular, reliable and
timely attendance. Must be capable of climbing / descending stairs
in an emergency situation.
Specific lifting abilities required by this job include: Light
work. The employee is constantly required to stand and walk.
Exerting up to 25 pounds of force occasionally, and/or up to 10
pounds of force frequently, and/or a negligible amount of force
constantly to move objects. If the use of arm and/or leg controls
requires exertion of forces greater than that for sedentary work
and the worker sits most of the time, the job is rated for light
Specific vision abilities required by this job include: The
worker is required to have close visual acuity to perform an
activity such as: preparing and analyzing data and figures;
transcribing; viewing a computer terminal; extensive reading;
visual inspection involving small defects, small parts, and/or
operation/inspection of machines and/or using measurement devices
at distances close to the eyes.
What We Offer
COMPENSATION & BENEFITS: Salary is dependent upon relevant
experience. We offer an extensive benefits package that includes,
but is not limited to, flexible health coverage options:
medical/dental/vision (partially employer paid with competitive
premiums), health rewards program, possible employer contribution
to a Health Savings Account, Employee Assistance Program (EAP);
life insurance; 401K retirement plan with immediate vesting (up to
3% employer match, 3% automatic employer contribution, and profit
sharing); discounted banking products and services; paid
vacation/sick days, and paid holidays.
COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most
valuable asset. We seek qualified individuals who enjoy people, are
innovative and eager to learn. We are dedicated to providing
opportunities for personal advancement and professional growth by
investing in the tools and training needed to build a personalized
career path for you.
Glacier Bancorp, Inc. is a regional bank holding company
headquartered in Kalispell, Montana with assets greater than $12
billion, operating in numerous community bank divisions across 8
states (Montana, Idaho, Utah, Washington, Wyoming, Colorado,
Arizona and Nevada). We pursue a community banking philosophy,
emphasizing personalized service combined with the full resources
of a large banking organization. Over the years, Glacier Bancorp
has received numerous awards for stability and soundness, and has
repeatedly ranked among the top 10% in the nation for financial
We are an Equal Opportunity Employer and qualified applicants or
employees will receive consideration for employment without regard
to race, color, religion, national origin, sex (including
pregnancy), sexual orientation, gender identity, mental or physical
disability, age, genetic information, protected veteran status, or
any other category protected by applicable federal, state or local
Glacier Bancorp, Inc. does not sponsor applicants for work
visas. All applicants must be legally authorized to work in the
No Recruiters or unsolicited agency referrals please.