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Loan Servicing

Company: Glacier Bancorp
Location: Billings
Posted on: June 9, 2021

Job Description:

About The Role

Western Security Bank is seeking a Loan Servicing Specialist. The primary responsibility for this position is boarding and updating change in terms for ALL Consumer, Commercial, and Real Estate loans while maintaining quality control. Loan Servicing Specialist requires extensive attention to detail skills, internal/external customer service skills along with the ability to work well with others in a team environment. This position will provide additional support to lenders and processing staff.



  • Working knowledge, proficiency, and ability to back-up and to rotate into the following tasks:
  • Responsible for Boarding all Consumer Loans, Home Equity Lines of Credit, Real Estate Loans, including Construction Loans, Commercial Loans as well as renewals and extensions.
  • Responsible for NSF payment return processing and ACH returns and corrections.
  • Responsible for AFT/ACH Setup.
  • Responsible for correcting Non-post loan items, loan exception cleanup, payment reversals and corrections, and waive late fees.
  • Responsible for processing straight and shadow charge-off loans.
  • Additional responsibilities include applying payments for participations and performing routine loan maintenance.
  • Other duties would include bill and fee exception cleanup, setting up alternate payments, perform research for customer loans, apply bill corrections and monitor and convert construction loans to perm.
  • Responsible for Credit Bureau dispute research and responses, file maintenance review, critical file maintenance review and new loan review.
  • Understanding and applying Payment Code 6 loan knowledge, shadow/charge off loans and understanding General Ledger interface.


  • Responsible for modeling the behaviors that make a customer feel valued when using WSB services in person or over the phone.
  • Make all customers feel welcome and at ease by treating them in a friendly and courteous manner.
  • Research account information for customers and demonstrate that you are interesting in their business.
  • Discover the customer's problems, needs and objectives by making observations, listening, and asking questions
  • Actively use the Seven Service Principles, WSB's Core Values and Mission Statement for all internal/external service encounters.


  • Answer incoming, direct calls, take mail, file, and scan.
  • Actively participates in WSB continuing education.
  • Know and be able to use "Robbery Procedures".
  • Demonstrates and understand for the importance of customer relations in the success of the organization. Models appropriate behavior that supports the importance of customers through mastery of technical skills and a dedication to high performance.
  • Responsible for fulfilling the mission statement. "I will exceed the expected."
  • Completes all assigned BVS Courses.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, Patriot Act and of Office of Foreign Assets Control.
  • Other duties as assigned.

About You


Education and Experience:

  • 6-12 months previous banking experience and/or training.
  • Previous loan experience preferred.
  • High School diploma or general education degree (GED).
  • Equivalent combination of education and experience.


  • Ability to read and understand complex documents.
  • Ability to work within strict timeframes and meet deadlines.
  • Strong attention to detail.
  • Strong organizational skills.
  • Knowledge of and ability to understand all loan codes.
  • Working knowledge of modern office practices and procedures.
  • Working knowledge of Microsoft Office.
  • Ability to use listed tools and equipment.
  • Ability to understand and follow written and oral instructions.
  • Ability to communicate effectively verbally and in writing.
  • Ability to establish and maintain effective personal working relationships with peers and supervisors.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:moving up to 25 pounds and frequently lifting and/or moving up to 50 pounds.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.

COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

Keywords: Glacier Bancorp, Billings , Loan Servicing, Other , Billings, Montana

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