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Senior Member Technical Staff, Documentation - Salesforce.org

Company: Salesforce
Location: Billings
Posted on: June 8, 2021

Job Description:

Location: California - Remote
Location: Washington - Remote
Location: Massachusetts - Burlington

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.


Job Category
Products and Technology
Job Details

Everyone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and"above all"connections. Salesforce.org gets our technology in the hands of nonprofits and educators so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. If working every day to support this vision sounds like something you would be interested in doing, then we want to talk to you.

The Salesforce.org Documentation Team is looking for an experienced and fully self-directed technical writer whos passionate about documentation and improving the state of the world. This is an amazing opportunity to impact philanthropic, educational, and nonprofit groups and realize your own vision for increasing social change through user-friendly documentation.

The Senior Technical Writer is responsible for working independently to research, develop, write, own, and maintain product-related admin and end-user documentation, and potentially developer-oriented documentation. Duties include managing end-to-end documentation processes, engaging with SMEs, soliciting customer feedback on documentation, standardizing and maintaining UI text, and constructing additive content for all aspects of a product, from code to UX. The most qualified candidates will be excited about our compassionate approach to technical writing, our storytelling philosophy, and the unique voice we use to communicate with our users.

This position requires working in a small team of individuals focused on development and production, so experience with a software or like-product development team is paramount. If you have Salesforce experience, thats the best! The most qualified candidates will be able to take full ownership of their assigned product area but also be able to pivot rapidly between projects as needed. The Senior Technical Writer reports to the Director of Documentation and is a key member of a small and innovative technology team.

Minimum Requirements:

  • Five or more years of experience writing admin and end-user technical documentation

  • Demonstrated track record of owning complex documentation projects with minimal supervision

  • Great people and communication skills, and a desire to interact directly with community members

  • Proven ability to write for general and technical audiences

  • Strong content strategy skills with an emphasis on whats best for the user

  • Focus on quality and details and ability to learn new technologies quickly

  • Excellent problem solver and strong team player

Preferred Requirements:

  • Working knowledge of Salesforce and the Trailhead learning system

  • Experience in any of the following: Accounting and finance; grants writing or management; fundraising; working directly with nonprofits, higher education institutions, or corporate philanthropy

  • Ability to produce developer-oriented documentation (API documentation) in addition to end-user documentation

  • Experience strategizing and developing technical documentation architecture

  • Experience with various forms of documentation delivery technologies (for example, easyDITA), including DITA/XML and HTML

  • Experience with documentation data analysis, including traffic reports, user satisfaction ratings, and SEO

  • Experience delivering and managing collaborative documentation (such as deliverables with multiple authors and community contributions)

  • Experience with agile development methodologies

  • Experience with video and image editing software

Position location is flexible for the right candidate.


Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: Salesforce, Billings , Senior Member Technical Staff, Documentation - Salesforce.org, Other , Billings, Montana

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