Advanced Medical Support Assistant - Internal
Company: Department of Veterans Affairs
Posted on: June 8, 2021
The Advanced Medical Support Assistant (AMSA) has vacancies in
the following sections of the service; Care in the Community
(CITC), Primary Acute Care Teams (PACT), and various specialty
clinics. AMSAs provide specialized and expert administrative
patient support in an interdisciplinary coordinated care delivery
Learn more about this agency
This is an open continuous announcement. We accept applications
for this occupation on an ongoing basis; qualified applicants will
be considered as vacancies become available.
Major duties of the Advanced Medical Support Assistant (AMSA)
include, but are not limited to:
- Adhering to the scheduling policies and procedures.
- Conducting special audits, studies, or surveys to development
- Ensure appointments are made from a provider's order.
- Coordinating administrative services for veterans, family
members, caregivers, and general public, administrative and
clinical staff to insure continuity of inpatient and outpatient
- Patient check-in process (in its entirety), including the
printing of documentation needed for appointment.
- Explaining the VHA mandate to collect insurance information to
Veterans and their families.
- Collecting, scanning, and updating health insurance information
to aid in the revenue collection process.
- Completing patient check-out process daily, including
completion of Return to Clinic (RTC) orders, creation of recall
reminders, consult follow-up, no-showing patient appointments
according to local policy, and any other action required to
complete appointment process.
- Utilizing reports to assist in care delivery process.
- Resolving difficult problems and diffuses potential
dissatisfaction with VA services.
Work Schedule: Monday through Friday; 8:00 to 4:30 or as agreed
upon with the possibility of extended hours and weekends.
NOTE: Candidates must be willing to work weekends, irregular
work hours and extended hours. The candidate must be willing to be
assigned to other related services and/or locations, if
0679 Medical Support Assistance
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to a background/security investigation
- Must be proficient in written and spoken English
- Selected applicants will be required to complete an online
- Citizenship. Citizen of the United States.
- Experience and Education.
(1) Experience. Six months experience of clerical, office,
[customer service], or other administrative work that indicates the
ability to acquire the particular knowledge and skills needed to
perform the duties of the position;
(2) Education. One year above high school;
(3) Experience/Education Combination. Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable.
GS-6 Grade Determinations: In addition to the Basic Requirements
for employment listed above, the following education and experience
criteria must be met when determining the grade of candidates for
Advanced Medical Support Assistant GS-6:
- Experience. One year of experience equivalent to the GS-5 grade
level. Specialized experience includes: Ability to operate
computerized programs and systems in order to enter, modify, and
retrieve sensitive medical and patient identifying information
(PII) into or from electronic health records, scheduling systems,
and/or reports; Advanced knowledge of medical terminology specific
to understand medical diagnosis and procedures sufficient to
communicate clinical staff instructions to patients; Ability to
schedule medical appointments in a clinical setting; Ability to
work independently in the accomplishment of a wide variety of
performing patient support work; Ability to communicate
effectively and professionally in person, electronically, and/or by
telephone, with internal and external customers; and Skill in
customer service with the ability to identify customer concerns,
and refer to the appropriate staff, as necessary, to ensure a
- Demonstrated Knowledge, Skills, and Abilities. Candidates must
demonstrate ALL of the KSAs below:
- Ability to collaborate and communicate with a wide range of
medical clinicians across multiple disciplines (e.g. medical
doctors, nurse practitioners, physician assistants, psychologists,
psychiatrists, social workers, clinical pharmacists, and nursing
staff) to accomplish team goal setting to ensure medical care to
patients is met.
- Ability to independently set priorities and organize work to
meet deadlines, ensuring compliance with established processes,
policies, and regulations.
- Ability to communicate tactfully and effectively,
[electronically, by phone, in person, and in writing, [with
internal and external customers. This may include preparing reports
in various formats and presenting data to various organizational
levels, [as well as resolving patient concerns.
- Advanced knowledge of the technical health care process
[(including, but not limited to, scheduling across
interdisciplinary coordinated care delivery and/or care in the
community models and patient health care portals)] as it relates to
access to care.
- Advanced knowledge of policies and procedures associated with
interdisciplinary coordinated care delivery and/or care in the
community operational activities that affect patient flow, and
patient support care administrative functions] to include, but not
limited to appointment cycles, outside patient referrals, follow-up
care, overbooking, provider availability, etc.
- Advanced knowledge of medical terminology due to the technical
nature of language utilized by clinicians.
References: VA Handbook 5005, Appendix G45
The full performance level of this vacancy is GS-6. The actual
grade at which an applicant may be selected for this vacancy is in
the range of GS-6 to GS-6.
Physical Requirements: The work is mostly sedentary and requires
incumbent to utilize a personal computer resulting in a large
amount of keyboarding/data entry. Faxing clinical documentation to
the outside providers/vendors at their request during the
scheduling/approving process for Fee Basis care. Additionally,
lifting and carrying items such as medical records, paperwork, and
folders and will be required to do tasks that require some fine
manipulation skills/abilities. May be required to work many hours
at a computer terminal.
Work Conditions: The employee may rotate to various locations to
perform assigned duties in an office, nursing station, or clinic
setting in close proximity to clinicians and patients. The work
area may be small and congested with patients and staff. the work
is in a fast paced, busy environment with multiple interruptions.
The work area is adequately lighted, heated, and ventilated.
Special ergonomic precautions must be taken with sitting and
typing. Work involves minimal risks and observance of typical of
safety precautions typical of a clinic and office environment.
Since work requires a high level of interaction with patients in
close proximity to clinic care areas, employees may be exposed to
communicable diseases. Employees are required to be tested for TB
annually and are offered annual vaccinations to prevent influenza.
Additionally, the employee is a times confronted by angry patients
or family members, so special violence prevention in the workplace
safety precautions are necessary.
IMPORTANT: A transcript must be submitted with your application
if you are basing all or part of your qualifications on
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification
requirements, you must send a Certificate of Foreign Equivalency
with your transcript in order to receive credit for that education.
For further information, visit:
Keywords: Department of Veterans Affairs, Billings , Advanced Medical Support Assistant - Internal, Other , Billings, Montana
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