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Medflight Communication Specialist

Company: Billings Clinic
Location: Billings
Posted on: June 8, 2021

Job Description:

Medflight Communication Specialist

Non-Exempt

req767

Day, Evenings, Nights, Weekends

Full-Time (.75 or greater)

Varies

1.00 = 80 hours

The Communication Specialist coordinates all aspects of the air ambulance flights and the ground regional transports for the flight team. Responsibilities include receiving referral calls, notifying pilots and medical crew, and coordination with the medical control physician, referring physician and referring health care facility.

KNOWLEDGE OF:

Personal computers, hardware and software

HIPAA and confidentiality requirements

Patient's/resident's rights

Medical terminology

Local Emergency Medical Services (EMS) system

Protocols pertaining to the Flight team

Common FCC rules and regulations

General knowledge of medications

Electronic telephone systems

Customer service techniques and Personal Service Excellence (PSE) skills

SKILL IN:

Professional communication skills, both verbal and written

Interpersonal skills necessary to communicate effectively and function as a team member

Excellent public relations skills

Must be able to work independently and in cooperation with others

Applying protocols and documenting patient condition and medications

ABILITY TO:

Incorporate cultural diversity and age appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups from infant through geriatric

Communicate clearly and effectively, both verbal and written

Establish and maintain collaborative relationships

Work with frequent interruptions and changes in priorities

Pay close attention to details

Push, pull, lift and carry weights when transporting supplies

MINIMUM QUALIFICATIONS

High school graduate or equivalent

Previous EMS experience, preferred

Previous unit clerk/monitor clerk experience, preferred

Electronic telephone system experience, preferred

Completion of a medical terminology course, preferred

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

Billings Clinic is a community-owned, not-for-profit health care organization in Billings, Montana with approximately 4,000 employees, including over 400 physicians and advanced practitioners. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (https://www.billingsclinic.com/about-us/) (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality (https://www.billingsclinic.com/quality-safety/) .

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.

Keywords: Billings Clinic, Billings , Medflight Communication Specialist, Other , Billings, Montana

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