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Loan Quality Control Specialist I

Company: First Interstate BancSystem, Inc.
Location: Billings
Posted on: June 8, 2021

Job Description:

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.


The Loan Quality Control Specialist I is responsible for performing a review of loan data as a result of loan servicing functions ensuring accuracy, adherence to established policies and procedures and to ensure all internal and external compliance, regulatory and audit requirements are met.

This position supports the servicing of Consumer, Commercial, and Specialty Lending for First Interstate Bank.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.

Performs reviews to ensure all applicable lending compliance regulations are adhered to, up to and including:

  • HMDA, CRA, REG Z, Fair Housing, ECOA, and applicable state laws, lending and banking regulations
  • Performs file review to ensure Loan Operation Associates are performing tasks in an accurate and quality fashion, including a predetermined quantity performance level for all servicing activities performed by Loan Operations such as:
  • Loan Boarding review
  • Loan Codes review
  • Loan imaging review
  • Loan Monetary and Non-Monetary Maintenance review
  • Loan Funding review
  • Escrow and Insurance Tracking review

Assists internal First Interstate Bank Loan Servicing associates with the understanding of identified errors and resolution to prevent future occurrences.

Participates in internal and external training to maintain knowledge of Bank products; attend Loan Servicing departmental meetings and keep abreast of all credit policies, procedures and system changes.

Actively ensures compliance with the Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

Actively participates in any required corporate and business line training in these areas.

Understands and follows internal suspicious activity referral requirements and processes, as required for this position.

Loan product and process knowledge.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High School diploma or general education degree (GED) required; Bachelor's degree (BA/BS) from a four-year College or University preferred; two (2) years' work experience in a financial institution within loan processing or call center, with knowledge in consumer and commercial lending and loans and applicable loan documents, preferred. Experience in quality control work preferred.


Strong personal computer skills with demonstrated knowledge of Microsoft EXCEL, WORD, and e-mail; self-starter and works with minimal direction; good verbal and written communication skills; Interpersonal skills and team orientation; Ability to meet deadlines; ability to appropriately escalate issues requiring problem solving and decision making.


Ability to read, interpret and apply lending laws and regulations related to the quality of loan servicing.


Ability to work with basic mathematical concepts. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Accepts shared ownership and accountability for results.


While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may lift and/or move up to 25 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours of operation may be adjusted from time to time to maximize recovery efforts.

The noise level in the work environment is usually moderate.

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

Keywords: First Interstate BancSystem, Inc., Billings , Loan Quality Control Specialist I, Other , Billings, Montana

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