Communication Specialist- Medflight

Company: Billings Clinic
Location: Billings
Posted on: June 8, 2021

Job Description:

Communication Specialist- Medflight BILLINGS CLINIC MEDFLIGHT Non-Exempt req1011 Shift: Varies Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 0.90 = 72 hours Starting Wage DOE: STARTING WAGE Department Information Reporting structure Staff will report to Clinical Coordinator/ Supervisor of the department. Clinical Coordinator/ Supervisor will report to the Manager of the department. Managers will report to the Director of the department. Directors will report to the VP/Chiefs of the department. Direct Reports (This position evaluates another position) PURPOSE/DISTINGUISHING CHARACTERISTICS Job Summary The Communication Specialist coordinates all aspects of the air ambulance flights and the ground regional transports for the flight team. Responsibilities include receiving referral calls, notifying pilots and medical crew, and coordination with the medical control physician, referring physician and referring health care facility. ESSENTIAL JOB FUNCTIONS Essential Job Functions Supports and models behaviors consistent with Billings Clinics mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. Coordinates the most efficient use of the ground regional and fixed wing services that requires close coordination with referring facilities. Considers the appropriateness of care based on the age of the patient. (Patient Care, Transportation, Coordinates Transportation) Responsible for the communication network for the staff. Relays, transfers and takes incoming messages from allied health providers, public safety personnel or the public. (Patient Service, Communication, Flight Team) Develops and maintains records and a variety of reports. Responsible to complete other activities assigned by leadership, which may include charge reports, past volume analysis, etc. (Administrative Support, Clerical, Flight Team Records Management) Provides ground regional and air ambulance price quotes, working closely with the Patient Accounts Office to ensure appropriate reimbursement and pre-authorizations. (Patient Service, Pre-Authorization, Air Transportation Price Quotes) Performs data entry for all charges related to ground regional and air ambulance transports. (Resource Management, Administrative Support, Data Entry-Transport Charges) Notifies management of any unusual occurrences or deviations, actions or conduct which reflects unfavorably upon the image or services rendered by Billings Clinic including but not limited to, deviation from the standard practices and policies. Performs other duties as assigned or needed to meet the needs of the department/organization. The night dispatch personnel will work in the role of ICU monitor clerk when not dispatching flights. Essential Functions Disclaimer Supports and models behaviors consistent with Billings Clinics mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. Performs all other duties as assigned or as needed to meet the needs of the department/organization. Department or Level Specific Duties and Responsibilities KNOWLEDGE OF / SKILLS / ABILITIES / COMPLEXITIES AND DIFFICULTIES Disclaimer Billings Clinic policy and procedures, both organizational and departmental Personal computers, hardware and software Billings Clinic Code of Conduct Billings Clinics Compliance and Integrity Program HIPAA and confidentiality requirements Patients rights Customer service techniques and Personal Service Excellence (PSE) Knowledge, Skills and Abilities Personal computers, hardware and software HIPAA and confidentiality requirements Patients/residents rights Medical terminology Local Emergency Medical Services (EMS) system Protocols pertaining to the Flight team Common FCC rules and regulations General knowledge of medications Electronic telephone systems Customer service techniques and Personal Service Excellence (PSE) skills Professional communication skills, both verbal and written Interpersonal skills necessary to communicate effectively and function as a team member Excellent public relations skills Must be able to work independently and in cooperation with others Applying protocols and documenting patient condition and medications Incorporate cultural diversity and age appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups from infant through geriatric Communicate clearly and effectively, both verbal and written Establish and maintain collaborative relationships Work with frequent interruptions and changes in priorities Pay close attention to details Push, pull, lift and carry weights when transporting supplies Scheduling and coordination errors may create inefficient use of the ground regional and fixed wing services and resources which may lead to increased costs and customer dissatisfaction Scope of work encompasses communications with diverse groups of people ranging from public to other health care providers Errors in relaying information or discourteous interaction could result in embarrassment and/or loss of integrity, revenue and/or market position for Billings Clinic. MINIMUM QUALIFICATIONS Education Min/Preferred Education Level Description Minimum High School or GED High school graduate or equivalent Years Of Experience Minimum Years of Experience Comments Certifications Certification Title Required To Have By Comments Licenses License Title Required To Have By Comments Other Minimum Qualifications Previous EMS experience, preferred Previous unit clerk/monitor clerk experience, preferred Electronic telephone system experience, preferred Completion of a medical terminology course, preferred Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered Minimum Qualifications Disclaimer Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered WORKING CONDITIONS Working Conditions 2 Condition Comments Normal office environment Will be required to work varying shifts, weekends and holidays Working Conditions List Blood Borne Pathogen Category Category III: Tasks that involve no exposure to blood or body fluids or tissues, and Category I tasks are not a condition of employment. Airborne Contaminant Category Category III: Not at risk for exposure to airborne contaminants. > Billings Clinic is Montanas largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at(Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.

Keywords: Billings Clinic, Billings , Communication Specialist- Medflight, Other , Billings, Montana