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Communication Specialist- Medflight

Company: Billings Clinic
Location: Billings
Posted on: June 8, 2021

Job Description:

Communication Specialist- Medflight

BILLINGS CLINIC MEDFLIGHT

Non-Exempt

req1011

Shift: Varies

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 0.90 = 72 hours

Starting Wage DOE: STARTING WAGE

Department Information

Reporting structure

Staff will report to Clinical Coordinator/ Supervisor of the department.

Clinical Coordinator/ Supervisor will report to the Manager of the department.

Managers will report to the Director of the department.

Directors will report to the VP/Chiefs of the department.

Direct Reports (This position evaluates another position)

PURPOSE/DISTINGUISHING CHARACTERISTICS

Job Summary

The Communication Specialist coordinates all aspects of the air ambulance flights and the ground regional transports for the flight team. Responsibilities include receiving referral calls, notifying pilots and medical crew, and coordination with the medical control physician, referring physician and referring health care facility.

ESSENTIAL JOB FUNCTIONS

Essential Job Functions

Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

Coordinates the most efficient use of the ground regional and fixed wing services that requires close coordination with referring facilities. Considers the appropriateness of care based on the age of the patient. (Patient Care, Transportation, Coordinates Transportation)

Responsible for the communication network for the staff. Relays, transfers and takes incoming messages from allied health providers, public safety personnel or the public. (Patient Service, Communication, Flight Team)

Develops and maintains records and a variety of reports. Responsible to complete other activities assigned by leadership, which may include charge reports, past volume analysis, etc. (Administrative Support, Clerical, Flight Team Records Management)

Provides ground regional and air ambulance price quotes, working closely with the Patient Accounts Office to ensure appropriate reimbursement and pre-authorizations. (Patient Service, Pre-Authorization, Air Transportation Price Quotes)

Performs data entry for all charges related to ground regional and air ambulance transports. (Resource Management, Administrative Support, Data Entry-Transport Charges)

Notifies management of any unusual occurrences or deviations, actions or conduct which reflects unfavorably upon the image or services rendered by Billings Clinic including but not limited to, deviation from the standard practices and policies.

Performs other duties as assigned or needed to meet the needs of the department/organization. The night dispatch personnel will work in the role of ICU monitor clerk when not dispatching flights.

Essential Functions Disclaimer

Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Department or Level Specific Duties and Responsibilities

KNOWLEDGE OF / SKILLS / ABILITIES / COMPLEXITIES AND DIFFICULTIES

Disclaimer

Billings Clinic policy and procedures, both organizational and departmental

Personal computers, hardware and software

Billings Clinic Code of Conduct

Billings Clinic's Compliance and Integrity Program

HIPAA and confidentiality requirements

Patient's rights

Customer service techniques and Personal Service Excellence (PSE)

Knowledge, Skills and Abilities

Personal computers, hardware and software

HIPAA and confidentiality requirements

Patient's/resident's rights

Medical terminology

Local Emergency Medical Services (EMS) system

Protocols pertaining to the Flight team

Common FCC rules and regulations

General knowledge of medications

Electronic telephone systems

Customer service techniques and Personal Service Excellence (PSE) skills

Professional communication skills, both verbal and written

Interpersonal skills necessary to communicate effectively and function as a team member

Excellent public relations skills

Must be able to work independently and in cooperation with others

Applying protocols and documenting patient condition and medications

Incorporate cultural diversity and age appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups from infant through geriatric

Communicate clearly and effectively, both verbal and written

Establish and maintain collaborative relationships

Work with frequent interruptions and changes in priorities

Pay close attention to details

Push, pull, lift and carry weights when transporting supplies

Scheduling and coordination errors may create inefficient use of the ground regional and fixed wing services and resources which may lead to increased costs and customer dissatisfaction

Scope of work encompasses communications with diverse groups of people ranging from public to other health care providers

Errors in relaying information or discourteous interaction could result in embarrassment and/or loss of integrity, revenue and/or market position for Billings Clinic.

MINIMUM QUALIFICATIONS

Education

Min/Preferred

Education Level

Description

Minimum

High School or GED

High school graduate or equivalent

Years Of Experience

Minimum Years of Experience

Comments

Certifications

Certification Title

Required To Have By

Comments

Licenses

License Title

Required To Have By

Comments

Other Minimum Qualifications

Previous EMS experience, preferred

Previous unit clerk/monitor clerk experience, preferred

Electronic telephone system experience, preferred

Completion of a medical terminology course, preferred

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

Minimum Qualifications Disclaimer

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

WORKING CONDITIONS

Working Conditions 2

Condition

Comments

Normal office environment

Will be required to work varying shifts, weekends and holidays

Working Conditions List

Blood Borne Pathogen Category

Category III: Tasks that involve no exposure to blood or body fluids or tissues, and Category I tasks are not a condition of employment.

Airborne Contaminant Category

Category III: Not at risk for exposure to airborne contaminants.

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Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.

Keywords: Billings Clinic, Billings , Communication Specialist- Medflight, Other , Billings, Montana

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