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Jr Loan Processor (In Training)

Company: Ascendo Resources
Location: Laurel
Posted on: April 10, 2021

Job Description:

Are you looking to get your foot in the door in the Financial Industry?! This position is a Entry Level role that will put you on the path to a career a s a Loan Officer, Loan Processor, Closers and beyond! Individuals will be looking to make that transition within 6-12 months. Don't miss this opportunity! We welcome a diversity of backgrounds and promote an environment of successful individuals. Our client is looking for individuals who will start in an Entry Level Financial Customer Service role helping to schedule financial appointments with Loan Officers. It will be an Outbound Call focused role with uncapped Commission. Note: This is an ONSITE ROLE in Mount Laurel, NJ ***NOT REMOTE*** Pay for this role is $14 per hour with uncapped commission. On average schedulers earn $15,000 + in commission over the year. No two appointment setters are exactly alike, as specific skill s vary from employee to employee . After analyzing job postings, we identified several core duties and responsibilities common to this position: Answer Inbound Calls Appointment setters answer inbound calls from the company?s perspective and current clients or customers. They answer any questions the client might have and set up appointments for the client to speak directly to a salesperson. Place Outbound Calls Appointment setters receive lists of potential clients from the sales team, and they are responsible for cold calling these prospects. They use these calls to determine the overall interest of prospective clients and eliminate clients who aren?t interested. Email Clients Appointment setters may also use email to contact clients, both current and prospective, to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed. Keep Accurate Records When appointment setters contact prospective clients and talk to them about products or services, they keep accurate records of each conversation. They also indicate in these records whether the person is interested or not. Provide General Administrative Support When they aren?t calling customers, appointment setters provide general administrative support to the sales team. They make copies, organize documents, and rearrange schedules as needed. Job Requirements: --- Handle incoming customer service calls--- Dispatch incoming customer phone calls--- Accept customer calls and return customer--- Maintain customer service related information for customer accounts--- Ensure quality customer service and customer satisfaction--- Maintain customer service voicemail and return customer calls--- Provide customers with superior customer service--- Provide customer service for internal customers--- Capturing customer information and answering customer inquiries--- Resolve inbound customer calls regarding account--- Take customer orders and provide high-quality customer service--- Make out going customer service calls--- Work with customer service manager to ensure proper customer service--- Resolve any customer service issues--- Answering inbound calls and providing excellent customer service--- Provide customer support and handling customer inquiries--- Combining excellent customer service skills--- Assure quality customer service to all customers--- Provide exceptional customer service to all customers--- Provide superior customer service with all customer interactions

Keywords: Ascendo Resources, Billings , Jr Loan Processor (In Training), Other , Laurel, Montana

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