Solutions Center Specialist

Company: RDO Equipment
Location: Billings
Posted on: January 16, 2020

Job Description:

This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience. Specific Duties Include: - Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products. - Perform onsite service, installations and product support across the area of responsibility. - Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager. - Document machine information and repairs completed on work order, including parts and fluids used. - Maintain a clean work area, as well as care for all shop tools, machines, and equipment. - Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility - Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility. - Monitor customer satisfaction. - Profile customer's machines, vehicles, and demographic information. - Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions. - Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s). - Perform follow-up calls at customer locations on wholegoods and major parts and service sales. - Provide technology updates and solutions. - Develop new sales leads. - Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products. - Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. - Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls. - Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. - Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. - Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. - Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements: - 1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work - Experience in GPS or machine control technology is preferred but not required - Travel expectations: 35-40%, seasonally based - Strong computer skills - Strong communication skills - Excellent customer service skills - Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Keywords: RDO Equipment, Billings , Solutions Center Specialist, Other , Billings, Montana