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Senior Software Support Engineer

Company: VirtualVocations
Location: Billings
Posted on: May 3, 2025

Job Description:

A company is looking for a Senior SW Support Engineer in Genesys - Remote.
Key Responsibilities

Provide support for P1 and P2 issues, including outage management and root cause analysis
Monitor systems and set up alerts for proactive issue resolution, while collaborating with development teams
Mentor L1 and L2 teams, and design reporting to analyze functionality

Required Qualifications

Undergraduate degree or equivalent experience
5+ years of IT experience with production support skills
5+ years of experience with Genesys Engage
2+ years of experience with Cloud CX/Amazon Connect
Experience with digital channels and SIP server messaging

Keywords: VirtualVocations, Billings , Senior Software Support Engineer, IT / Software / Systems , Billings, Montana

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