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VOIP Technical Specialist

Location: Sheridan
Posted on: September 22, 2022

Job Description:

Visionary Broadband is currently looking for a VOIP Technical Specialist. In this position we are looking for a candidate who possesses both a passion for technology and problem solving. This candidate will work to resolve advanced VoIP network related issues and provide next level support for Tier 1 and Tier 2 customer support teams. You will also get to research and help implement new voice services for our residential and business customers. Among other product responsibilities you will:

  • Assist in root-cause investigation and troubleshooting of VoIP and related data packets.
  • Provide training to Tier 1 support, customer service representatives, sales engineering, and sales representatives on our voice offerings.
  • Write documentation, knowledge base articles and FAQs for use by both internal staff and customers
  • This role will provide VoIP and some network level implementation and support utilizing varied manufacturers and technologies, to include but not limited to the design, implementation and support of Session Border Controllers (SBC's).
    • Monitors VoIP network traffic to proactively investigate potential problems and escalate complex issues to other teams as appropriate.
    • Provide high quality customer service support with an emphasis on issue resolution and quality
    • Escalation point for Tier 1 and Tier 2 to provide quick voice problem resolution to our customers.
    • Additional Duties related to supporting our voice products Requirements:
      • High school diploma, GED, or college degree
      • 4+ years' experience in a position of similar function and respo nsibility
      • Must be proficient in Session Border Controller provisioning and maintenance
      • Technical knowledge of SIP, H.323, and TCP/IP Protocols
      • Knowledge of IP architecture and IP routing
        • Experience with configuring and troubleshooting local networks
        • Outgoing and social individual who is passionate about learning new technologies and helping others learn about new technology
        • Perform multiple tasks simultaneously, including handling interruptions, and return to complete tasks in a timely manner Bonus Qualifications:
          • Experience with 3CX and VoiPNow systems
            • Experience with installation and troubleshooting of POTS, T-1's, and PRI's


Keywords: VISIONARY COMMUNICATIONS LLC, Billings , VOIP Technical Specialist, IT / Software / Systems , Sheridan, Montana

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