Principal Technical Program Manager, Partners

Company: RingCentral, Inc
Location: Billings
Posted on: August 5, 2022

Job Description:

Principal Technical Program Manager, PartnersSay hello to possibilities.It's not everyday that you consider a career move. We're RingCentral, and we're happy that someone as talented as you is considering this role.First, a little about us, we're a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Product & Technology Team to make sure we stay ahead of the competition.RingCentral is looking for aSenior Technical Program Managerto be a key leader in delivering products and features for the Global Service Provider Product team. You will partner closely with product managers, developers, telco operations, and other technical parts of the organization to launch best-in-class features and products. You will also work closely with partners to coordinate integration and communicate status.Responsibilities:

• Guide technical decisions based on understood tradeoffs between complexity and timeline.
• Act as the primary point of contact to handle project issues and changes in scope, while clarifying ambiguous requirements or deliverables.
• Simplify by identifying opportunities to leverage systems and investments across business areas
• Work closely with software engineers, QA, product managers and other engineering teams to get high-quality products and features through the software project lifecycle (build, test and release on time).
• Manage project schedules, identify possible issues and clearly communicate them to project stakeholders.
• Take responsibility for release schedules and milestones, keeping up a high velocity in a fast-paced environment.
• Coordinate & track readiness for all requirements across technical groups, including product management, engineering, operations. Ensure all teams meet quality and delivery schedules. Provide leadership in connecting the dots amongst the different technical teams. Recognize gaps and work with teams to fill them
• Foresee dependencies, risks, and issues -- build the appropriate program framework for projects and programs to lead the team to deliver quality. Work with stakeholders and teams to troubleshoot issues.
• Drive weekly program status reviews and escalate with partners as needed to keep program plans on track.
• Communicate and collaborate with key internal partners on progress and drive building joint plans.
• Create a strategy to scale processes as the program evolves; continually improve processes.
• Foster a culture of data-driven program management, product excellence and exceptional execution.
• Report executive-level progress and status of issues weekly, daily when escalated.
• Navigate gray areas of responsibility and ensure issues are handled, either directly or with clear hand-off to other owners.Key attributes:You are an inspirational leader with the ability to collaboratively manage people, processes, and strategy to deliver business value. You are first and foremost an amazing team player!
  • Experience with hands-on engineering, running software development projects deployed in AWS or other cloud
  • Strong software development/engineering background
  • Experience in Software Engineering, Software Infrastructure Engineering, Security, Big Data and Analytics, or Cloud Networking.
  • Experience in problem solving within fast-paced and constantly changing environments.
  • Experience working cross-functionally in a highly integrated team composed of both technical and non-technical members.
  • Experience in communicating technical concepts to non-technical audiences.
  • Ability to lead a technical, matrixed organization without direct authority. You have the uncanny ability to gain the respect of teams that don't directly report to you. You build strong relationships in order to fulfill your strategy and goals. You create alignment and maintain accountability.
  • Results-Driven: You can be counted on to exceed goals successfully. You steadfastly push yourself and others for results. You are not afraid to roll up your sleeves and do what it takes - no matter how small or difficult the task.
  • Excellent planning and execution skills: You own and are accountable for delivering the execution of the overall strategy. You can see opportunities for synergy and partnership where others can't. You can simplify complex processes. You are exceptional at planning and can anticipate and adjust for problems and roadblocks.
  • Strong communication skills: You are comfortable communicating to senior management and can paint the big picture yet give the details when needed. You have the business acumen to know how to handle gray areas with a strategic partner. You know how to highlight risks and issues in a concise manner, yet with appropriate detail for executive management consumption.Ideal Background:
    • Bachelor's degree or equivalent experience in a technical, software discipline
    • 10+ years of experience in technical program or engineering management
    • Experience in UCaaS technical program/project management
    • Experience in Cloud, SaaS, Software, UC or telecommunications
    • Demonstrated experience in running large-scale, complex, technical projects
    • Partnership relationship experience is a plusWhat we offer:
      • Comprehensive medical, dental, vision, disability, life insurance
      • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
      • 401K match and ESPP
      • Flexible PTO
      • Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
      • Paid parental leave and new parent gift boxes
      • Pet insurance
      • Employee Assistance Program (EAP) with counseling sessions available 24/7
      • Rocket Lawyer services that provide legal advice, document creation and estate planning
      • Employee bonus referral programRingCentral's Product and Technology team is the engine that drives our success. From Engineering and UX/UI to Product Management and CloudOps, this is the place where the biggest ideas in cloud communications are imagined, developed, and delivered. You'll help create and deploy products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral Product and Technology is the perfect environment to dream, produce and share your ideas with the world.RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces,RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: RingCentral, Inc, Billings , Principal Technical Program Manager, Partners, IT / Software / Systems , Billings, Montana