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Technical Support Specialist

Company: NCR Corporation
Location: Belgrade
Posted on: November 19, 2021

Job Description:

About NCRNCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.Title: Technical Support SpecialistLocation: Belgrade, SRBGrade: 9Position Summary & Key Areas of Responsibility:* Position will provide support to NAMER NCR technical field technicians, authorized contractors, and business partners.* Support will include problem identification, isolation using diagnostic tools, status analysis, and knowledge articles.* Presents and gains agreement on possible resolutions.* Utilize Knowledge systems as appropriate to identify solutions to known problems.* Responsible for ensuring that solutions provided are successful. Customize and provides relevant business data for knowledge articles.* Prepares standard reports.* Be able to confidently provide useful knowledge articles to technicians after interpreting CE description of problem, talk CE through the use of diagnostic tools, status analysis, and come to agreement on course of action.* When no known solution can be identified, escalates current caller to field specialists, Subject Matter Experts. Works closely with spoke subject matter experts to develop articles to cover discovered gaps. In addition, develops continuous improvement culture by looking for opportunities to improve current knowledge articles, and detect obsolete articles for removal.* Answer incoming phone calls from field technicians, to include NCR CE's, authorized contractors, and business service partners.* Active participation in project teams. Conducts project team meetings, owns meeting action items assigned.* Draw from large pool of diverse resources for information. Develop new approaches for situations in which standard approaches do not apply.* Work in a relatively stressful environment, be the calming influence to eliminate customer, technician drama to properly resolve product issues. Confidently address negativity in a constructive manner.* This environment will include shift work, nights and weekends, holidays depending on incoming volume and the needs of the business. 7/24 operations.Basic Qualifications:* High School Diploma* Fluency in English language - both written and spoken* Functional and technical skills* 1 year or more related experience* Microsoft Office/PC literacy and keyboard proficiency* Excellent written and verbal communication skills* Relationship building skills; Excellent communication skills, verbal and written as well as listening skillOffers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: NCR Corporation, Billings , Technical Support Specialist, IT / Software / Systems , Belgrade, Montana

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