BillingsRecruiter Since 2001
the smart solution for Billings jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Billings
Posted on: August 15, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Billings , Virtual Customer Service Manager-French Bilingual, Hospitality & Tourism , Billings, Montana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Line Cook - Broil/Grill
Description: Description: Love your job at Texas Roadhouse Join our family and take pride in your work. Do you feel that you have the potential to be a grill master for Texas Roadhouse Our legendary steaks are our (more...)
Company: Texas Roadhouse
Location: Billings
Posted on: 08/13/2019

Virtual Customer Service
Description: Mommy Jobs Online mommyjobsonline.com is seeking Customer Service Agents for our virtual customer service team in the USA The hours of this position vary between 6:30 AM- 7:00 PM Key Job Duties: Service (more...)
Company: Mommy Jobs Online
Location: Billings
Posted on: 08/16/2019

Retail Sales Professional
Description: Overview br br This is an exciting opportunity to grow your retail sales career and experience unlimited earning potential in an innovative, team-oriented environment. Our proprietary products, exclusive (more...)
Company: Sleep Number Corporation
Location: Billings
Posted on: 08/19/2019


Customer Service Fraud Specialist I
Description: Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. Were a brand with a heart, a culture of family. We value people (more...)
Company: Mommy Jobs Online
Location: Billings
Posted on: 08/17/2019

Full Time Nabisco Sales Service Representative/Merchandiser - Billings, MT
Description: Full Time Nabisco Sales Service Representative/Merchandiser - Billings, MT Mondelz International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of (more...)
Company: Mondelez International
Location: Billings
Posted on: 08/17/2019

Tax Professional
Description: br Tax Professional br Seeking experienced seasonal Tax Preparers eager to serve clients with diverse tax needs, generate business growth, and advance their tax knowledge. br We offer competitive (more...)
Company: H&R BLOCK
Location: Billings
Posted on: 08/15/2019

11B Infantryman - Management Training
Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll attack, repel, and capture (more...)
Company: Army National Guard
Location: Billings
Posted on: 08/17/2019

Virtual Customer Service Manager-French Bilingual
Description: Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team Mommy Jobs Online mommyjobsonline.com is looking for the right candidate that has experience (more...)
Company: Mommy Jobs Online
Location: Billings
Posted on: 08/15/2019

Salon Manager-Shiloh Crossing - Store 691
Description: Responsible for meeting or exceeding salon service and pro-hair sales budget through staff recruiting and productivity development salon service promotions and salon service demonstrations. Responsible (more...)
Company: Ulta Beauty
Location: Billings
Posted on: 08/16/2019

Postmates Part Time Delivery Driver (Supplement Your Income)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Billings
Posted on: 08/20/2019

Log In or Create An Account

Get the latest Montana jobs by following @recnetMT on Twitter!

Billings RSS job feeds