Attendant

Company: Best Western Yellowstone Crossing
Location: Laurel
Posted on: April 2, 2026

Job Description:

The Breakfast Attendant is responsible for setting up, maintaining, and breaking down the complimentary hotel breakfast service. This role ensures all guests receive a warm welcome and enjoy a high-quality breakfast experience in a clean, professional, and efficient environment, contributing significantly to overall guest satisfaction. Key Responsibilities 1. Guest Service & Interaction Greet every guest entering the breakfast area with a warm, friendly, and professional demeanor. Anticipate guest needs and respond promptly to questions, requests, and comments regarding the food, beverage, or service. Maintain a positive, helpful attitude and ensure all guest concerns are resolved satisfactorily, escalating issues to the Front Desk or Manager when necessary. 2. Food & Beverage Setup and Maintenance Ensure all food items (e.g., pastries, cereals, fruit, yogurt, breads) and beverage stations (e.g., coffee, juice, milk) are stocked, fresh, and visually appealing. Monitor food and beverage levels constantly and replenish items quickly to prevent shortages. Maintain proper food holding temperatures and practice "first-in, first-out" (FIFO) inventory rotation. Perform light food preparation (e.g., making waffle mix, brewing coffee/tea). 3. Cleanliness & Sanitation Maintain impeccable cleanliness and organization throughout the breakfast service, including the serving area, tables, and surrounding floor space. Clear and sanitize guest tables immediately after use. Wipe down counters, equipment, and surfaces regularly. Properly store or dispose of all leftover food items and supplies at the end of the service. Follow all local health and sanitation regulations, including proper handwashing and glove usage. 4. Area Breakdown & Inventory Break down and clean all equipment, serving dishes, and the entire breakfast area immediately following the scheduled service end time. Complete a daily inventory checklist of all items used and communicate restocking needs to the appropriate manager. Report any maintenance issues, equipment malfunctions, or damaged serving items promptly. Ensure the kitchen/storage area is clean, secured, and ready for the next day's service. Qualifications & Skills Experience: Previous experience in food service, hospitality, or a customer-facing role is preferred. Customer Focus: Exceptional interpersonal skills and a genuine desire to provide excellent customer service. Time Management: Ability to manage time effectively, prioritize tasks, and work independently with minimal supervision. Physical Demands: Must be able to stand for extended periods, walk, bend, lift, and carry items up to 25 pounds. Flexibility: Must be willing and able to work early mornings, weekends, and holidays. Certifications: Food Handler's Card or equivalent certification may be required by local health department standards (must be obtained within a specified time frame). Work schedule Weekend availability Monday to Friday On call Day shift Holidays Benefits Employee discount

Keywords: Best Western Yellowstone Crossing, Billings , Attendant, Hospitality & Tourism , Laurel, Montana