Company: Billings Hardware
Posted on: May 26, 2023
Full Job Description
The duties of the Cashier are to be performed by demonstrating and encouraging Billings Hardware's core values in order to achieve our vision of being the place that locals can rely on, and visitors must see.
The Cashier is responsible for ensuring customers have an exceptional experience when shopping in our store. The ability to truly leave a positive impression on our customers is the goal for every cashier. Thus, a personality and approach that strongly supports and represents Billings Hardware's Core Values and Expectations is required. An enthusiastic, positive, and supportive attitude is essential.
Essential Duties and Responsibilities:
Ensure each customer receives outstanding customer service by upholding the Billings Hardware Core Values and following the Cashier Training Manual.
Quickly and accurately ring out customers while maintaining a pleasant and professional attitude
Issue receipts, refunds, credits or change due to customers using Billings Hardware policies and procedures
Promote and encourage customers to open DIB Rewards Account
Answer phones and assist customers with their inquiries in a timely manner
Aid customers in locating merchandise in store and on online, as well as processing special orders
Maintain awareness of all promotions and advertisements
Keep cash stands clean and neat - own them as if they were your living space
Keep Impulse area neat and well stocked
Keep cash stands well stocked with bags, receipt paper and other supplies needed
Able to help with freight, load outs and other responsibilities as needed
Conscious of shoplifting activity and report to management immediately.
Be positive and happy
Day to Day Operations:
Execute the daily operational, day to day goals and priorities assigned by store management
Assist in the training and development of peers as requested by store management
Utilizes Dexter as assigned by store management
Actively participate in huddle meetings
Responsive to safety issues
Participate in daily cleaning tasks - e.g., Bathrooms, floors, trash
Day to Day Operations: (cont.)
Uphold merchandising and store cleanliness standards including ownership of aisle maintenance by completing the Zone Checklist for your Zone
Become proficient and knowledgeable of the items that we carry
Stay current on the items that we carry and know their locations within the store
Be a team player. If you have finished your responsibilities, then help others. Our end goal is a happy customer, and it takes all of us to do this.
The minimum requirements for this position include:
High School diploma or GED equivalent or a current student.
Experience in a retail environment either in cashier, sales, or back office
Experience in other "people focused" positions or endeavors.
Ability to process information and/or find information through register system (Point of Sale)
Solid team player with excellent interpersonal skills with a strong willingness to learn.
Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus.
Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.
A commitment to service excellence and customer satisfaction.
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task.
The minimum physical requirements for this position include but are not limited to:
Must be able to lift up to 40 pounds occasionally.
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.
Ability to stand for extended periods of time.
Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation.
Ability to bend and twist, push, and pull, stoop, and kneel.
Rate of Pay: Dependent upon education and experience.
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Paid time off
4 hour shift
8 hour shift
Weekly day range:
Work Location: One location
Full Job Description
Keywords: Billings Hardware, Billings , Cashier, Hospitality & Tourism , Billings, Montana
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