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Customer Service Representative

Company: Enterprise Rent-A-Car
Location: Billings
Posted on: August 6, 2022

Job Description:

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in our Truck Rental location. - -This position is located at our Truck Rental location in Billings, MT. This position offers a starting compensation of $17 / hour and full benefits. -We offer:

  • Paid time off
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development -The address for this position is 5044 Midland Road, Billings, MT, 59101. - -The available -schedule for this position is:
    • Monday-Friday 8am-5pm -
      • Customer Service
        • Understand and communicate rental terms and conditions, vehicle features and other services
        • May sell optional protection products, upgrades, fuel options and other additional equipment
          • Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
          • Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
            • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
            • Meet and greet customers in a friendly and timely manner
            • Provide directions and general assistance
            • Assist to assess condition of rental upon return
            • Process returns and check-ins
            • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
            • Notify Management of any known customer problems
              • Transactions
              • Phones
              • Customer Contact
              • Fleet Management and Maintenance
                • Notify Management of any known vehicle problems and any required vehicle maintenance
                • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
                • Administrative
                  • Provide clerical support for Truck Rental including, but not limited to, filing, mail distribution, data entry, and basic business correspondence
                  • Assist in ensuring proper retention of reports and departmental paperwork
                  • Answer phones as needed and assist customers and accounts with questions and concerns
                  • Perform rewrites, renewals, and other routine contract maintenance for department
                  • Assist in the collection of accounts receivables and coordinating billing applications
                  • Provides general administrative support to Truck Account Specialists, which can include the preparation/distribution of account packets/presentations, agreements, and reporting to Business Rental customers
                  • Perform routine assignments and projects (daily/weekly/monthly) as directed by the management of each department or division
                  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
                  • Maintain a regular and reliable level of attendance and punctuality
                  • Perform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans -
                    • Must be at least 21 years old and be qualified to drive under DOT regulations (see below).
                    • Must be able to read and speak English
                    • Must have valid driver's license with no more than two moving violations and/or at-fault accidents on driving record in the past three years
                    • No drug or alcohol related conviction on driving record in the past five years
                    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
                    • High School Diploma or GED
                    • Minimum 6 months customer service experience
                    • Proficiency in -Microsoft Word and Excel productsDOT -Requirements: - -We are subject to certain Department of Transportation Regulations
                      • All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination.

Keywords: Enterprise Rent-A-Car, Billings , Customer Service Representative, Hospitality & Tourism , Billings, Montana

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