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Customer Service Teller

Company: Opportunity Bank of Montana
Location: Townsend
Posted on: November 22, 2021

Job Description:

Position Summary: Customer Service Tellers (CST's) are responsible for performing teller functions by processing teller transactions efficiently and accurately while providing the customer with an exceptional customer experience. A CST builds confidence, trust, and loyalty through courtesy and professionalism by addressing the customer by name and identifying the customer's needs.Core CompetenciesDemonstrated ability:

  • To maintain confidentiality
  • To provide excellent customer service
  • To handle stress and meet deadlines/goals
  • To work independently and as a team member
  • To perform basic math functions
  • In attention to detail and accuracy
  • In computer use including Microsoft Office Suite
  • In oral communication and interpersonal skills
  • In judgment and decision-making
  • In analytical and problem-solving skills
  • In time managementPhysical RequirementsAbility to:
      • stand for extended periods of time
      • use telephone frequently
      • extensive use of computer screen
      • normal or correctable to normal vision and hearing
      • reach, stand and walk on frequent basis
      • lift and carry up to 20 pounds on occasional basis
      • kneel, crouch and climb on occasional basis(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)Environmental DemandsExposed to potential hazard of robbery position receives detailed instructions to minimize riskEducation and Experience RequirementsHigh school diploma or equivalentEducation and Experience PreferencesCash-handling experienceFLSA StatusEligible for overtime pay

Keywords: Opportunity Bank of Montana, Billings , Customer Service Teller, Hospitality & Tourism , Townsend, Montana

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