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Part-Time Customer Service Rep - Havre

Company: Anonymous
Location: Havre
Posted on: April 8, 2021

Job Description:

Your success is a train ride away. Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees. Are you ready to join our team? SUMMARY OF DUTIES: This position is responsible for providing our passengers with superior customer service from behind the ticket counter, on the station floor, an on theplatform. The ability to maintain a positive, good natured attitude is essential. The qualified candidate will be responsible for greeting, assistingand general comfort of each passenger. The qualified candidate must be comfortable with interacting with customers, speaking on a public address system, utilizing Amtrak information systems and technology, and proficient in general labor. ESSENTIAL FUNCTIONS: Skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets Make ticket reports promptly, properly safeguard company fundsand prepare related reports Qualified with the operation of Arrow, RailRes/Stars, PIDS, and Quik-Trak Be governed by all Corporate and station policies, procedures, and rules Responsible for the proper care and preventative maintenance of all station equipment including, but not limited to, ticket printers, computers, and vehicles Maintain appropriate levels of customer-facing information, printed or otherwise Responsible for the proper care and preventative maintenance and repair of station facilities, fixtures, and grounds Handle checked baggage, package express, and company materials in the station and on/off trains Assist customers as necessary and required Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation Work with other employees to ensure the timely and efficient boarding of all passengers Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms Performing and maintaining weekly Water Station Audit as required by Amtrak Public Health Dept. Working with BNSF representative ensuring that the station is clean and in proper working condition Responsible for making sure that all trash from the trains are removed and disposed of within 30 minutes of train departure Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style Other duties as assigned MINIMUM QUALIFICATIONS: 3 to 5 years experience in customer service Must be able to work under pressure, through prioritization and task orientation Must have excellent oral and written communication skills Learn policy and procedures quickly and is able to locate information with minimal guidance Be able to work with minimal supervision General experience with computer based office equipment Must be able to lift 50lbs Must be proficient with baggage & express operation Must be able to operate equipment such as a tow-tractor, forklift, hand carts, two-way radios PREFERRED QUALIFICATIONS: Prior customer service experience Cash handling and accounting environment experience Experience with computer software/systems COMMUNICATION AND INTERPERSONAL SKILLS: Must have excellent oral and written communication skills Requisition ID:45561 Postin

Keywords: Anonymous, Billings , Part-Time Customer Service Rep - Havre, Hospitality & Tourism , Havre, Montana

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