Director of Clinical Operations- Home Care and Hospice

Company: RiverStone Health
Location: Billings
Posted on: January 27, 2023

Job Description:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Director of Clinical Operations- Home Care and Hospice Working title: Director of Clinical Operations -Classification title: Clinical Research Coordinators (11-9121) -Reports to: Senior Director Program: Home Care and HospiceFLSA status: ExemptSchedule: Monday-FridayWage Range: $89,599 to $134,399 annually; depending on number of years of transferrable experience and internal equityRiverStone Health:Since 1974, RiverStone Health has had a rich history of providing health services to our community, from our role as the Yellowstone City-County Health Department to seeing patients in our medical and dental clinics as part of a nationwide system of Federally Qualified Health Centers. At RiverStone Health, we strive to build a personal connection with everyone we serve to provide optimal complete solutions, within our realm of expertise, to the variety of challenges faced by our patients, clients and customers. In our medical and dental clinics, we provide care for 20,000 patients each year, more than half of whom are uninsured and rely on our sliding fee scale. In our medical and dental clinics, we serve all patients, regardless of their ability to pay.Home Care and Hospice Program Overview: -RiverStone Health Home Care Services provides medical treatment for an illness or injury, to help patients recover, regain independence, and become as self-sufficient as possible. Home health care helps patients manage chronic conditions like heart disease, diabetes, pain management or chronic obstructive pulmonary disease (COPD) and provides personal care services. Home Care Services may be requested by physicians, the patient or family member, or a hospital discharge planner. Through consultation with the patient's healthcare provider, Home Care Services develop a plan of care to meet the patient's individual healthcare needs. The team includes nurses, physical therapists, occupational therapists, speech therapists, medical social workers, and certified home health aides.The RiverStone Health Hospice Services care for terminally ill patients who want to receive comfort-oriented care rather than continue to seek a cure. Hospice care emphasizes quality of life. Care and grief support services are provided wherever home is. Most hospice patients receive care in their home, or the home of a relative or friend. Hospice care can also be provided in nursing homes or other facilities. Working together with patients and families, our team of hospice professionals and volunteers help relieve physical symptoms and decrease psychological, social, emotional, or spiritual distress of patients and their caregivers. Our 24 hour on-call nursing services are available to meet urgent needs. Job Summary: The Director of Clinical Operations is responsible for the overall direction of home health and hospice clinical services. The Clinical Director establishes, implements, and evaluates goals and objectives for home health and hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy. Additionally, they provide guidance and counseling to coordinators and Clinical Supervisors to assist them in continually improving all aspects of home health care services, provided through organization personnel. Duties also include the development and implementation of quality improvement initiatives and compliance programs for Home Care and Hospice. Essential Functions/Major Duties and Responsibilities A. Director of Clinical Operations 70%

• Coordinates and oversees all direct and indirect patient services provided by clinical staff
• Oversees Clinical Supervisors in managing teams, planning of workload, and organization of work in a clinical setting.
• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated
• Assists the Senior Director in the preparation and administration of the annual review of Home Health and Hospice.
• Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues or expenses
• Assists Clinical Supervisors to develop skills and techniques in evaluating the performance of staff and ensure consistency in delivering clear expectations
• Hires, evaluates, and terminates organization personnel
• Conducts clinical performance evaluations annually, or more frequently if indicated
• Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state and federal regulations
• Responsible for orientation of new organization personnel, either directly or by delegating to another staff member
• Plans and implements in-service and continuing education programs to meet education and training needs of organization personnel
• Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews
• Assists in the development of organization goals, strategies, policies and procedures.
• Assures compliance with all local, state and federal laws regarding licensure and CHAP Accreditation.
• Serves as a backup to the Senior Director.QAPI Functions 25%
  • Provide direction in the development and implementation of quality improvement initiatives and quality monitoring activities to include QAPI activities in Hospice and Home Care.
  • Assist with identifying areas for improvement, gather and work with others to analyze organization-wide data and report findings to the Program Director.
  • Educate Hospice/Home Care staff about quality improvement systems, such as the Plan-Do-Study-Act (PDSA) Model for Improvement. Ensure that projects use methodology as taught.
  • Work with improvement teams to set goals, determine measurable outcome, help identify changes to test, and determine process measures and help team with Plan-Do-Study-Act (PDSA) cycles until desired outcome is achieved.
  • Coordinate the maintenance of clinical and direct care staff generated client records in a manner that complies with applicable standards and regulations
  • Post team improvement project results and report progress to senior leaders and staff on a regular basis.
  • Provide technical improvement education and coaching to improve team skills; ensure that the team is documenting progress and activities.
  • Provide leadership for the maintenance of accreditation status to include all regulatory compliance reviews, surveys, or investigations. -
  • Attend meetings, conferences, workshops, and training sessions and review publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.
  • Communicate and coordinate regularly as appropriate with others to maximize the effectiveness and efficiency of interagency operations and activities.
  • Assist and provide back up for Home Care and Hospice supervisors with review on Plan of Treatment, orders, and plan of care.Non-Essential Functions/Other duties as assigned ---5%
    • Perform other duties as assigned in support of RiverStone Health's mission and goals.Education and Experience:Minimum Qualifications:
      • Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the workPreferred Qualifications:
        • Graduate from an accredited school with a nursing degree
        • Minimum two years nursing experience
        • Two years supervisory experience
        • Experience working with underserved population
        • Experience working in a customer service environmentRequired Certificates, Licenses, Registrations:
          • Montana State licensure as a Registered Nurse
          • Current CPR certification
          • Valid Montana driver's license
          • Proof of vehicle insurance
          • Reliable vehicle to use for occasional day travelKnowledge, Skills, and Abilities:
            • High degree of detail-oriented skill level.
            • Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
            • Ability to work collaboratively and maintain a positive work environment; or
            • Exceptional knowledge of nursing process, professional principles and practice.
            • Thorough knowledge of quality improvement practices and accreditation standards.
            • Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
            • Ability to understand and adhere to required administrative policies and procedures.
            • Excellent communication skills to ensure efficiencies and quality customer service.
            • Provide Customer Service Excellence to RiverStone Health's customers, including patients, clients, family members, visitors, medical staff, and co-workers -
            • Doing things right the first time
            • Showing respect for each customer
            • Anticipating customer needs and concerns
            • Keeping customers informed
            • Helping and going the extra mile
            • Protecting privacy and confidentiality
            • Taking responsibility for handling complaints
            • Taking ownership of your attitude toward Service ExcellenceSupervision:4 Directly: Clinical Managers and Supervisors76 IndirectlyPhysical Demands and Working Conditions:
              • Some day travel is required to assess places where RiverStone Health staff work, such as residences and health care facilities.
              • The position is regularly exposed to biological pathogens and contagious diseases where Personal Protective Equipment (PPE) and special precautions must be taken due to reduce exposure and mitigate risk.
              • Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrate injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.Freedom to Act & Decision Making:
                • Work is structured by public health regulations and established medical practices.
                • Decisions directly affect the quality of services provided to the public.
                • The work is performed under the supervision and direction of the Senior Director, and considerable leeway is granted for the exercise of independent judgment and initiative.Communications & Networking:
                  • Daily written and verbal communication with RiverStone Health staff.
                  • Work directly with other team members to provide quality customer service for patients and customers.
                  • Skilled in presentation composition, communications technology including PowerPoint, and engaging, articulate audience presentations.Budget & Resource Management:The position is responsible for managing resources including time, equipment, and other resources necessary to deliver services. Decisions made by the position directly affect the efficiency and cost of servicesQualificationsBehaviorsPreferredFunctional Expert: Considered a thought leader on a subject Leader: Inspires teammates to follow them Thought Provoking: Capable of making others think deeply on a subject Dedicated: Devoted to a task or purpose with loyalty or integrity MotivationsPreferredSelf-Starter: Inspired to perform without outside help Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work EducationPreferredAssociates or better in Nursing.Licenses & CertificationsRequiredRegistered NurseEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: RiverStone Health, Billings , Director of Clinical Operations- Home Care and Hospice, Healthcare , Billings, Montana