Account Manager
Company: SYSCO
Location: Ballantine
Posted on: April 17, 2024
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Job Description:
Company:
US6469 Sysco Payroll, Division of Sysco Resources Services, LLCZip
Code:
59101Minimum Level of Education:
Bachelor's DegreeMinimum Years of Experience:
8 YearsEmployment Type:
Full TimeTravel Percentage:
Up to 50%COMPENSATION INFORMATION:
The pay range provided is not indicative of Sysco's actual pay
range but is merely algorithmic and provided for generalized
comparison. Factors that may be used to determine rate of pay
include specific skills, work location, work experience and other
individualized factors
Job Summary:
This role supports CMU and LCC business by managing the customer
relationship locally, with the expectation of enhancing the
customer experience. The role will partner with CST, National Sales
and Local Sales teams to deliver a positive customer
experience.
This position is responsible for building relationships with new
and existing accounts up to 50% of their time. The main focus is to
provide excellent customer support to Sysco customers and ensure
last mile issue resolution.
Duties and Responsibilities:
Manage assigned customers/concepts and handle last mile activities
to ensure customer receives product timely and accurately;
collaboration with CSM that handles same concepts/customers,
partners with transportation, merchandising, and contract sales
teams to drive outcomes and influence customer interactions. Liaise
with back office and communicate to customer regarding items such
as prod credit, special orders, etc.
Liaise with local contract sales organization to implement
direction, best practices via GSC; act as role model for best
practice
Utilize CRM tool for account management which includes managing
tasks, communicating across selling team, ensure customer data is
accurate
Build and maintain customer relationships as appropriate; in person
visits based on customer needs and contracts
Able to have challenging conversations with internal and external
stakeholders
Responsible for appropriate escalation as needed
Education Required:
High school diploma
Education Preferred:
Bachelors degree
Experience Required:
3+ years prior outside foodservice account management or B2B sales
experience
Experience Preferred:
5+ years prior foodservice account management, B2B sales experience
within restaurant, GPO background
Licenses/Certifications Required:
Valid driver's license with a driving record that meets Company
insurability standards
Skills and Abilities:
Knowledge of Sysco Products, ordering procedures and credit
terms
Proficient with customer service management and able to partner
cross-functionally
Ability to manage end to end initiatives through challenging
deadlines
Excellent organizational and project management skills, including
the ability to provide top notch customer service to multiple
customers simultaneously
Able to thrive in a fast-paced and changing work environment
Expert in Microsoft Office
Continuously learn existing and new Sysco technologies
Demonstrated experience with and working knowledge of Sysco
customers, preferred
Physical Demands:
Reasonable accommodations will be made to enable individuals with
disabilities to perform the essential functions of this job.
Travel Requirements:
May need to travel to visit local customers
BENEFITS INFORMATION:
For information on Sysco's Benefits, please visit
https://SyscoBenefits.comOVERVIEW:
Sysco is the global leader in foodservice distribution. With over
71,000 colleagues and a fleet of over 13,000 vehicles, Sysco
operates approximately 333 distribution facilities worldwide and
serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and
professionally, to contribute to the success of a dynamic
organization, and to serve others in a manner that exceeds their
expectations. We're looking for talented, hard-working individuals
to join our team. Come grow with us and let us show you why Sysco
is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United
States.
We are proud to be an Equal Opportunity and Affirmative Action
employer, and consider qualified applicants without regard to race,
color, creed, religion, ancestry, national origin, sex, sexual
orientation, gender identity, age, disability, veteran status or
any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its
subsidiaries and affiliates.
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Keywords: SYSCO, Billings , Account Manager, Executive , Ballantine, Montana
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