Director of Operations

Company: Fieldprint
Location: Laurel
Posted on: May 28, 2023

Job Description:

About Us
About Us
At Fieldprint, Inc. we specialize in providing a wide range of identity management services including Livescan Fingerprinting, Fingerprint Enrollment Services, Form I-9 Completion, Badge Photography, as well as Fitness Determination and Adjudication. We cater to clients across corporate, non-profit, and federal, state, tribal, and local government sectors.
As an industry leader, we pride ourselves on our innovative technology and comprehensive suite of electronic fingerprinting and related services, delivering accurate and timely results to our clients. Our diverse, talented team of compassionate professionals is the driving force behind our success.
Job Description
Job Description
The Director of Operations plays a crucial role in ensuring the Fieldprint Operations Department operates seamlessly on a daily basis, upholding the highest standards of quality, accuracy, timeliness, and customer service for all products and services. This position involves actively engaging with management, conducting strategic planning, providing effective supervision and training, implementing corrective measures when needed, overseeing the ISO 9001 Quality Management System, and fostering positive relationships with employees and the public. By fulfilling these responsibilities, the Director of Operations contributes to the overall success and reputation of the organization.
This is an on-site position in Mt. Laurel, NJ.
Responsibilities
Responsibilities

• Provide comprehensive oversight of daily operations to ensure the production of high-quality work, prioritizing efficiency and service-oriented interactions across diverse stakeholders, thereby delivering industry-leading service.
• Collaborate closely with management to facilitate seamless coordination of scheduling, production, and quality management, fostering a smooth and well-coordinated operational environment.
• Provide supervision and guidance to both exempt and non-exempt employees, ensuring their adherence to organizational policies and procedures.
• Oversee training programs in collaboration with the leadership team, ensuring employees receive the necessary skills and knowledge to excel in their roles.
• Implement strategies to develop and nurture employees, preparing them for future advancement opportunities within the organization.
• Create meaningful projections to assess future impacts to staff when there is growth and/or organizational change.
• Take swift and appropriate corrective action whenever necessary, or alternatively, propose alternative courses of action to address issues effectively.
• Oversee and maintains the ISO Quality Management System.
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• Communicate areas of accountability and determine standards of performance as a basis to review progress, recommend salary adjustments, transfers, promotions, and dismissals. Required Skills
  Requirements
  • Proven experience in examining and re-engineering operations and procedures.
  • Ability to formulate policy, develop, and implement new strategies and procedures.
  • Able to make administrative and procedural decisions and judgments.
  • Able to plan, develop and coordinate multiple projects.
  • Must have skills in fiscal management.
  • Has experience in conflict resolution and/or mediation skills.
  • Strong interpersonal and communication skills.
  • Excellent time management and organizational skills.
  • Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
  • Expected to travel for various client meetings and other business purposes. Education
    Education and Experience
    • Education or experience equivalent to a college degree is required.
    • A minimum of 10 years of related experience, including 3-4 years in a supervisory capacity is required.
    • Six Sigma Certification preferred Benefits
      Benefits
      Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
      • Medical, dental and vision coverage with spouse/family coverage options
      • 401K plan with generous company match
      • Flexible spending accounts
      • Voluntary insurance coverage plans (life, disability, etc.)
      • Paid time off
      • Paid holidays
      • Casual dress code
      • Commuter benefit program
        Additional Information
        Additional Information
        All candidates are subject to a drug test and a background screening.
        EOE M/F/Disabled/Veteran

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