Adecco - Branch Manager
Company: Adecco.
Location: Billings
Posted on: May 28, 2023
Job Description:
About the roleThe Branch Manager is responsible for building and
executing business plans designed to bring in new clients, build on
existing relationships and grow the bottom line. Financially
accountable for market sales plans, recruitment strategies, branch
budget, Profit & Loss (P&L) management, and cost control. This
role involves recruiting, training, managing, and developing top
talent in their branch team and delivering top-notch customer
service to candidates and clients.What you'll be doingGrowing &
Retaining Accounts
- Establishes a plan to grow and retain existing accounts and
newly developed clients and win back accounts
- Ensures all agreed-upon client requirements are completed and
in line with agreed SLA targets
- Maintains high levels of customer satisfaction through regular
communication and business reviews with the client and program
teams
- Serves as an escalation point for Client, Procurement,
Operations, and HR Managers
- Surveys clients regarding their perception of service and
identifies opportunities for further growth of existing
accounts
- Works closely with sales/management to clearly understand the
client's business, staffing needs, culture, and program
expectations
- Responsible for retention of clients while maximizing fill
rate, time to fill, and ensuring high NPS scores
- Prepares and presents a monthly/quarterly business review to
the vertical Director and VP
- Develops and maintains knowledge of economic trends in target
industries and changes affecting local businesses
- Sets and monitors pay and bill rates based on skill
categories
- Seeks and acts upon candidate and associate feedback to ensure
continuous improvement
- On-boards new customers, including terms and conditions, risk
and credit assessment, pay and bill rate negotiation and
calculation, temp to perm conversion schedule, and direct hire
fees
- Ensures proper credit references are obtained and client credit
limits are established based on guidelinesManagement
- Manages day-to-day colleague performance, including coaching
and development, to ensure all service levels and performance
metrics are met
- Proactively implements improvements to reduce the service cost
through enhanced processes, policies, and procedures - while
meeting established KPIs and SLAs
- Manages branch P&L and exercises cost control
decisions
- Develops and implements branch revenue and expense forecasts.
Establishes a budget and assists with developing short and
long-range growth plans for the branch(s)
- Monitors the branch's workers' compensation and unemployment
claims to minimize the Branch's exposure and resulting
expenses
- Ensures all federal, state, and local notices and licenses are
current and posted.
- Performs collection of all outstanding accounts receivable
- Facilitates monthly one-on-one meetings with all direct reports
to review established KPIs, overall performance, and career goals,
as well as facilitate regular communication with the vertical teams
regarding client needs and metrics
- Conducts branch audits
- Creating a positive work environment (Peakon scores)
- Maintains T&C renewal timelines in PROPER system of record
and CSSE management
- Creates branch recruitment strategies by developing a digital
presence and local relationships with recruiting resources
- Jumps into recruiting activities as neededGrowing New Business
- Maintains general knowledge of the Adecco Group's service
portfolio to price and sell services
- organizations
- Builds and maintains knowledge of target industries, clients,
roles, market share, and competition
- Establishes and maintains a network of industry contacts.
Participates in professional/trade associations and other
professional networking organizations
- Abilities to price and sell services
- Maintains a pipeline of your Top 100 opportunities and performs
daily sales activities
- Identifies, pursues and develops new accounts through awareness
of local markets, competitors, and community growth plansAbout
youMINIMUM EDUCATION & EXPERIENCE REQUIREMENTS: Bachelor's degree
in related field or six years of full-time work experience.Two
year's direct sales experience with a proven track record measured
by increased responsibilities. Sales experience within a personnel
service organization preferred.One year of supervisory / management
experience of a sales or service oriented staff.KNOWLEDGE, SKILLS &
ABILITIES REQUIREMENTS:
- Ability to communicate effectively and clearly in writing and
orally, both in one-on-one and in group presentation
situations.
- Ability to interact and communicate with all levels of staff
and management
- Ability to establish and maintain effective working
relationships.
- Ability to set own priorities, schedule day's events, make cold
calls, prepare and give formal presentations.
- Working knowledge of labor and employment laws.
- Ability to manage multiple tasks, meet deadlines and handle
multiple problems simultaneously.
- Planning and organizing.
- People Management
- Development of business opportunities.
- Proficient with Microsoft Office products, including Word,
Excel, PowerPoint and Outlook.Why choose us?It's an exciting time
to be part of our team. We're proud to be a global thought-leader
and care about doing the best job we can to ensure better futures
for everyone. We do this by building our Future@Work strategy as a
united team of 30,000+ colleagues with a collective spirit working
in over 60 countries globally. You'll have the opportunity to grow
across a variety of interesting jobs and careers over our extensive
portfolio of global brands. We empower our colleagues to work in
the smartest, most efficient ways to achieve total balance between
the demands of their jobs and their lives. That's why we give you
the autonomy and support you need to work in the way that makes you
most productive, agile, confident, and insightful.Putting people
first, pioneering with a collective spirit and always advancing
with a growth mindset -that's what we stand for at the Adecco
Group. Here, we are all individuals with a unique perspective on
the world we live in. That's what makes us stronger. Whoever you
are and whatever your background, you can be yourself. So, we aim
to build on the attributes that make you, you. We offer a range of
world-class resources for upskilling and development, satisfying
your curiosity while the sharing skills, knowledge, and expertise
to grow together. Make an impact where it matters most.A journey to
bring out the best in youWe believe that having an understanding of
the hiring process helps you to prepare, feel, and be, at your
best. As a global, multi brand organization with multiple different
roles, our application process can vary.On our career site, you
will find some of the key steps you can expect to guide you along
the way.As one of the world's largest employers we believe in
talent, not labels, and focus on the diverse and unique skills our
people bring. We seek to foster a culture of belonging and purpose,
an environment where everyone can thrive and feel engaged, and
where difference is respected and valued. Our commitment to equity,
equal opportunity, inclusion, and diversity is part of our broader
commitment to respecting fundamental human rights across our value
chain. The Adecco Group is proud to be an Equal Opportunity
Employer.Equal Opportunity Employer/Veterans/DisabledThe Company
will consider for employment qualified applicants with arrest and
conviction records.The Company may require proof of COVID-19
vaccination at time of hire based on client policies or certain
regulatory requirements. As such, TAG may require you to report
your COVID-19 vaccination status at time of hire unless prohibited
by a state law. The Company will consider requests for exemption
based on medical/disability or religious reasons, or additional
reasons if permitted by state law.The anticipated salary range for
this position is $64,529 and $118,304. Salary may be determined
based on experience, education, geographic location, and other
factors. This position includes an incentive program that may
include bonus and/or commission. Benefit offerings for full-time
employment may include medical, dental, vision, term life
insurance, short-term and long-term disability, additional
voluntary benefits, commuter benefits, wellness plans and
reimbursement and retirement programs. Available paid leave may
include paid time off, parental leave and holiday pay.
Keywords: Adecco., Billings , Adecco - Branch Manager, Executive , Billings, Montana
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