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Manager of Event Experience and Operations

Company: TTEC
Location: Billings
Posted on: May 14, 2022

Job Description:

At Avtex, a TTEC Digital Company, we're all about the Human Experience. Elevated. As a Manager of Event Experience and Operations, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.Avtex is looking for a Manager of Event Experience and Operations that brings a combination of logistical expertise and creative thinking to join our team. Our ideal candidate has proven experience planning and managing in-person and digital events from start to finish - everything from tradeshows to webinars. You should have a successful track record of driving attendance and achieving ROI through event marketing strategies and tactics.This role navigates and owns all aspects of event strategy and operations. Responsibilities include but not limited to; budget, long-term vision and goal setting, people management of cross functional teams, creating processes to streamline decision making, present milestones and updates to leadership, track success year over year, post-event evaluation and analysis, measurement of ROI, site selection, contract negotiations, registration website development, and link to international strategy.During a Typical Day, You'll

  • Set the strategy and long-term thinking; working alongside -cross functional teams -to determine the global -event -strategy and themes -for TTEC Digital brands
  • Build a rolling 12-month -event -plan that aligns with marketing -campaigns, key programs, and business objectives
  • Design event experiences for a variety of audiences including clients, prospects, vertical industries, and partners
  • Collaborate with team members and internal stakeholders to evaluate event sponsorship opportunities
  • Develop attendee acquisition strategies for in-person and digital events, both large and small in scale
  • Coordinate event communication to event staff, stakeholders, and attendees
  • Lead annual multi-day conferences with end-to-end planning, coordination, measurement, and ROI
  • Provide direction, coordination and support to onsite team members, either in-person or remotely
  • Develop cross-functional timelines, detailed project plans, and thoughtfully planned workstreams
  • Conduct pre-show planning and post-show meetings to ensure successful outcomes and experiences
  • Provide a flawless experience for attendees by anticipating or solving challenges in the background
  • Deliver post event reports with data-driven analysis including attendee feedback, goal attainment, and recommendations for future event improvements, drive and deliver best practice documents
  • Establish and manage annual event budget and budgets for individual events
  • Build processes for repeatability and scalability of events activities
  • Manage and vet vendor relationships; negotiate contracts to secure the best possible pricing
  • Build strong working relationships with internal stakeholders, partners, vendors, and industry speakers
  • Ensure displays, attire and swag at events stand out and follow company brand guidelines
  • Manage and coordinate use of event asset inventory
  • Manage a team of Event Managers to execute the annual meeting and event calendar
  • Absorb information from a variety of inputs and stakeholders -to -align event strategy to business objectives and revenue goals
  • Stay ahead of the latest experiential innovations in the industry
  • Execute other projects as assignedWhat You Bring to the Role
    • Deep expertise in digital and in-person event execution
    • Experience organizing and coordinating multiple events simultaneously
    • Experience with managing an event budget
    • Exceptional oral and written communication skills
    • Ability to work well independently and as part of a team
    • Ability to excel in moments of ambiguity and make decisions without direction
    • Demonstrate technical aptitude related to event management technology, systems and platforms
    • Business acumen to navigate ever-changing priorities in an environment with many inputs
    • Highly organized, decisive, and a quick problem solver
    • Strategic thinker and hands-on executor
    • A self-starter who is energized by people and fast-paced environments
    • Ability to excite cross-functional teams about working with you and feel great about their involvement
    • Ability and excitement to travel for trade shows and events
    • 10 years of event management, digital marketing or related role, ideally at a B2B company
    • Bachelor's degree in marketing, communications, or related equivalent experienceWhat You Can ExpectThe anticipated range for individuals expressing interest in this position is $100,000 - $125,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following:
      • Medical, dental, and vision
      • Tax-advantaged health care accounts
      • Financial and income protection benefits
      • Paid time off (PTO) and wellness time offAbout Avtex, a TTEC Digital CompanyAt Avtex, a TTEC Digital Company, we've worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people. We are passionate about building and sustaining an inclusive and equitable working environment. - We encourage all individuals who believe they have the skills and drive necessary to succeed in this position to apply. -In March of 2021, Avtex was acquired by TTEC. The acquisition is aligned to TTEC's continued focus on driving organic growth through the omnichannel enablement of the most innovative and disruptive brands in the digital economy. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Keywords: TTEC, Billings , Manager of Event Experience and Operations, Executive , Billings, Montana

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