IT Area Support Manager

Company: HDR
Location: Billings
Posted on: November 20, 2020

Job Description:

We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward. Primary Responsibilities In the role of IT Manager Area Support Services, well count on you to --- Assume this leadership position in the Support Services organization and take responsibility for running all aspects of the support team --- Manage IT Support Services Staff team and resources for multiple offices --- Plan, direct and coordinate all operational delivery activities required to conceptualize, design, construct, test, and/or implement business and technical IT solutions --- Ensure that service delivery performance and customer experience goals and objectives are met at a cost acceptable to the business LI-KV1 Qualifications Required Qualifications --- Bachelors degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience --- 3 years IT management/lead experience; 5 years IT experience, including IT Support Services --- Experience in working with business users to establish priorities and manage expectations --- Superior client service skills --- Proven track record of providing local and remote IT support for multiple locations --- Ability to prioritize and execute tasks in a high-pressure environment --- Experience working in a team-oriented, collaborative environment --- Ability to travel up to 30% - 40% of the time --- Strong customer-service orientation --- Experience with budgeting and managing to a budget --- Excellent verbal and written communication skills --- Self-starter with the ability to handle multiple tasks and deadlines with minimal supervision --- An attitude and commitment to being an active participant of our employee-owned culture is a must

Keywords: HDR, Billings , IT Area Support Manager, Executive , Billings, Montana